We love it but….
First, The content is fantastic. However, the IT team is terrible. It logs us out of the app daily, the movies don’t match up to the one you chose, and the layout is not as user friendly as before. They need a new layout that is easier to navigate, but most importantly, stop kicking us out of the app so we have to log in constantly. And please fix the full movies…when you click on Tillie’s big camping adventure, Harry’s circus train plays. Since we pay for it, it’s super frustrating. Again, the content is great and parents don’t have to worry about what the children see on the tv. We can walk away and not have to monitor what they’re watching. Please just fix these technical things and it’ll be perfect.
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Response from developer
Hi there, thank you for writing and letting us this, we're so sorry to hear of your unpleasant experience. These are not common issues and they seem to be local. As we don't have your email, would you kindly reach out to us at app-support@first.media with your device information, so that we can investigate the cause properly and solve the issues ASAP? Thanks!
I like it, but…
It has teletubbies delete teletubbies now! Add fred and Fiona which is one of my favorites! Add Tec the tractor and squeak! Add tv show pilots add more games, add a game where you choose a character from baby first and then you have to pick every single instrument you want it to play! First you pick your character, and include squeak tec the tractor and fred and fiona but not bob the builder or teletubbies or math party or word party then you choose one instrument and there is every single one like instruments from around the world and make it include over 50+ instruments and do not put oops wrong instrument because every character can play every instrument. And add both petey paintbrushes the old one and the new one, thanks! And make this free
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Response from developer
Hi there! These are some great ideas, thank you very much for taking the time to share them. We're so happy to hear you enjoy our content, and we will make sure to take this awesome feedback into consideration moving forward. Thanks!
I 😀😀it so much for me and my kids.
My kids love ❤️ it so much.
Not working
Hi my kid loves baby first so I decided to try the app and I just subscribed and it keeps telling g me I have to subscribe and then closes out the app when I have already subscribed
Not working, no help link
Subscribed to the free trial but when I try to access any of the content, it navigates me to subscribe again. I thought maybe the original subscription hadn’t gone through, but when I try to do it again it tells me I’m already subscribed. Can’t find any help link on the app or site except FAQs which don’t cover this.
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Our #1 App
We have had this app for about 2 years now- first for my son and now also for my daughter. All of their content is readily available plus much much more. Aside from the shows and songs, there are books, games, many learning and creativity activities (most of with the beloved characters) loaded onto the app. My son LOVES reading the books on there!
Aside from the app being easy for my kids to use (they are newly 4 and 1.5 years old), their communication when speaking with support is highly appreciated. They are responsive and always take the time to truly try and figure out our needs. Upon the recent update of their app, I was having some connectivity issues and they took the time to go back and forth with their IT department with my inquiries and suggestions to truly make it work.
I will continue to have this app as long as my children want it. I’ve been incredibly happy with it this far.
Aside from the app being easy for my kids to use (they are newly 4 and 1.5 years old), their communication when speaking with support is highly appreciated. They are responsive and always take the time to truly try and figure out our needs. Upon the recent update of their app, I was having some connectivity issues and they took the time to go back and forth with their IT department with my inquiries and suggestions to truly make it work.
I will continue to have this app as long as my children want it. I’ve been incredibly happy with it this far.
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Response from developer
Thank you so much for your support and for the great review! :)
Love the channel and app!
We all became addicted to this channel when our 20-month-old twins were infants. The catchy songs and adorable shows make learning fun for our little ones. The shows help reinforce what we are teaching them, and they constantly surprise us with things I know they are learning from watching the shows. They have even started singing parts of the songs. Makes my heart so happy!
I’m so thankful we can still watch it even without cable. The app recently saved the day during a road trip—thank you, BabyFirst!
I’m so thankful we can still watch it even without cable. The app recently saved the day during a road trip—thank you, BabyFirst!
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Response from developer
Thank you for the great review! :)
Too many commercials / inadequate app
I pay for this service.
Consider my surprise when I learned that new “content” is often a commercial for a plushie/toilet this company is trying to push.
Or worse a commercial for adult things like “JG Wentworth” or insurance.
That would be forgivable if I had any means of making a playlist of my sons favorite shows.
That leads me to my second gripe with this app/service.
The application itself is low-effort. The activities are things like “print out and color a picture of a fish”. Or a buggy alphabet game that crashes consistently.
Download “Endless Learning Academy” instead if you want your child to have a good experience with educational content apps.
It’s a shame really. The content from this service can be really good, but it’s being bogged down by cash-grabbing and incompetent developers.
In summary: Commercials on paid-tier and a low effort App
Consider my surprise when I learned that new “content” is often a commercial for a plushie/toilet this company is trying to push.
Or worse a commercial for adult things like “JG Wentworth” or insurance.
That would be forgivable if I had any means of making a playlist of my sons favorite shows.
That leads me to my second gripe with this app/service.
The application itself is low-effort. The activities are things like “print out and color a picture of a fish”. Or a buggy alphabet game that crashes consistently.
Download “Endless Learning Academy” instead if you want your child to have a good experience with educational content apps.
It’s a shame really. The content from this service can be really good, but it’s being bogged down by cash-grabbing and incompetent developers.
In summary: Commercials on paid-tier and a low effort App
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Great app and easy to navigate
My son learned very important words from this app. In addition, Zoe was an awesome customer support. I recommend this app to many parents out there.
LOVE THIS APP
My 2 year old is in love with this app. Well with the purchase. One of my favorite features, BEFORE she figured it out, was that the screen locks. In other apps she would click all over the place and bring up different screens, with this app, it locks and you have to double tap the lock to change the show. Unfortunately, after watching us do this, she has now figured it out. Which isn’t necessarily a bad thing, but she gets herself stuck in shows she doesn’t like and then gets frustrated! Again, well with the purchase, it keeps her super entertained and is teaching her at the same time
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Response from developer
Hi Christine, thanks for the positive and valuable feedback. We're so glad that your little one is enjoying our app. If there is anything we can do to make your experience 5 stars, we'd love to hear it! As we don't have your email, please reach out to us at app-support@first.media. Thanks!
