DISGRACEFUL SERVICE
We’ve been customers for around 20 years and we’re always happy with the service. That was until today. Have no idea what has happened with the company. In our case it’s not about the drivers which have always been very polite, but the employees answering the phone to take the bookings. On two past occasions, I decided to take a deep breath and forget about it but our experience today has prompted me to write this review. I won’t waste my time describing the extremely uncomfortable moment that I’ve gone through, it was simply appalling. Have never come across that level of disdain, lack of education and disregard for the customer. Needless to say that Fairway & Kenwood number has been deleted from my contacts as we won’t be using them ever again.
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