Too many inconsistencies
Too many pop-up windows, have to slide over to make a deposit, which is the only reason I use the online, very poorly designed, should be rethought out!
Lacks real time updates. Days behind transactions
Cannot depend on balance because it’s days behind. Has cost me money.
Excellent banking app
I do most of my banking from the app. It is also an efficient tool to monitor my banking accounts. It is a great time saver.
Please fix imaging issues
Since update mobile deposit isn’t recognizing the check image.
App malfunction
Sometime app doesn’t work properly and I am locked out of my funds
Get card valet option on the app
Can u add the option to put your card on hold through the app?
Ex ) miss placed card but don’t want to cancel unless you can’t find it.
Ex ) miss placed card but don’t want to cancel unless you can’t find it.
Life is easier
Quick, easy, and reliable. I love the app.
Love it!
The app is very easy to use and convenient love it!
Branches.
I love them ! Albany and Saratoga are the best.
Saratoga Branch
First New York has been my financial institution for over 20 years. I cant say enough positive about the over the top friendly staff and customer service I receive from my friends at the Saratoga branch. Thank you. They are always so willing to help with any matter big or small.
