What a disappointment
We stayed at Butlins in February and the machine that takes the inflatables up top was broken and there was no late night at the pool also it closed at 4pm. We have 2 autistic boys and always took them later as it was quieter. We are staying he now 25-29th November and won’t be coming back again. The machine that takes the inflatables up top has still not been fixed and people with children are struggling to help their child up the stairs and roll the heavy inflatables up the many flights of stairs. Added to this the rapids are closed as the roller door won’t open and apparently can’t be fixed this week- what bad management, can you image if you had a shop and the roller door was broken, it would be fixed pronto but Butlins are happy to leave it shut. Let’s face it they will need less lifeguards so all good for them. Our autistic boys can’t watch the shows as they are too loud and they have no understanding of them so the only activities they take part in are the fun fair and the pool. Butlins seem to be taking less and less care of the splash zone and our boys were crying yesterday as the rapids are closed with no rush to reopen them. We wish we had never booked this holiday, we used to love it here but it’s no fun for our boys now
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Hotshots Staff
Can I just say how fantastic your bar staff were today in Hotshots. I went to watch the Newcastle match and having ordered my first Desperado when I went to the bar to reorder the blonde lady already had my bottle out of the fridge and ready to pour! This continued with the other guy later on too. I work in the customer service industry and these two were exemplary, well done, I’m one very happy customer!
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Response from developer
Sounds like you had a fab time, thanks for sharing with us!
Play experience is ruining the app
The app is functional and normally easy enough to use. But with the opening of the play experience it’s really hard to get a feel of what’s on when as the timeline is just a wallpaper list of experience events.
Butlins - if you are listening, please add a way to filter out the play experience stuff , other than selecting shows
Butlins - if you are listening, please add a way to filter out the play experience stuff , other than selecting shows
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Response from developer
We're listening! And will take your feedback on board as we appreciate any comments on how we can improve the app further - thanks!