App has many problems
Annoying
It works
Unable to access self service
Response from developer
Hi, Thank you for sharing. If you are still experiencing this issue, then please submit a ticket to https://helpdesk.fau.edu so that we can help.
Crashes iphone6 plus
Response from developer
Thank you for sharing! We have found that clearing the cache is the best way to fix this issue. Go to http://www.fau.edu/mobile/clearcache/index.php to learn how to clear your cache. If you continue having issues, please submit a ticket at https://helpdesk.fau.edu/
Works 👌🏽
Not too bad. Would be better if more things were naturally integrated into the app and it feels a little clunky, but it beats going on to web all the time.
Response from developer
Thank you for your review! If you have a few minutes, we would be very happy to learn more on how we can continue to improve MYFAU. Please go to https://www.fau.edu/mobile/#thoughts and click the survey link to leave detailed feedback. Go Owls!
App just doesn’t work
Response from developer
Thank you for this feedback expressing these issues. First, so you don't miss out on what MYFAU has to offer, you can access it through any web browser at https://myfau.fau.edu. Second, please submit a ticket to https://helpdesk.fau.edu. This would be a great help in making the app better for the whole FAU Community. Thank you again!
Doesn’t work anymore
Response from developer
Thank you for your review! We have been suggesting that users clear the cache on their app to resolve issues like this. You can learn more about how to clear your cache here http://www.fau.edu/mobile/clearcache/index.php Please let us know if you're still having issues so we can help!
Good job...
Update: I will admit I made a harsh call when I decided to submit my first review. It was partially justified, as the app was completely unresponsive at the time. However, I have since received feedback from the app developer, telling me about a simple fix. It seems a little redundant that some tinkering with the settings is required for proper function, but I will take back my immature comment and give the app the praise it deserves. Well done.
Response from developer
Thank you for your review! Can you tell us more about your concerns with the app? We have been suggesting that users clear the cache on their app to correct many issues. You can learn more about how to clear your cache here http://www.fau.edu/mobile/clearcache/index.php If you're still having issues, please let us know! Update: We're very happy the fix worked for you. Thank you so much for giving us a second chance!
Reconnecting
Response from developer
Thank you for your feedback! We have been suggesting that users clear the cache on their app to correct many issues. You can learn more about how to clear your cache here http://www.fau.edu/mobile/clearcache/index.php If you're still having issues, please let us know!
