Valentine order
App is not user friendly and not intuitive. Tried placing an order for several days. I was using Apple Pay which is an option in the app and when I pressed pay, nothing happened. I called the help line and they told me what I already knew which is that the order was not placed. Meanwhile I tried explaining that the items are sitting there in my cart and that there is no order number because the order would not take. After trying an alternative payment (adding credit card info) it came up saying “the country cannot be empty” but did not take you to where it needed to be filled in. So I finally went into edit my profile and saw that the country along with city and zip are not filled out. The app should have been intuitive enough to state that originally from the beginning and automatically take me to that specific location that was holding up the order. If you want peoples business, then your app should not be a deterrent, but rather a smooth transaction that would make you want to come back again. Although I was finally able to play lace the order, it was a disappointing experience.
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Response from developer
Thank you for taking the time to share your feedback with us. We apologize for the frustrating experience you encountered. The details you provided will help us in pinpointing areas for improvement, and we are committed to addressing them in future releases to improve your experience.
Cart/Gift Msg
Your freeform field, while it has limited character spacing does not allow for edit features to be done very easily. You cannot dictate. And when you try to correct them It’s impossible making you to have to retype it all the time. very inconvenient for customers. Making it hard if you have multiple recipients.
there is no safer later option.
it would be really nice if you had a ability for a pop up for each item that you decide to purchase as to whether or not all items are going to be shipped to yourself or to somebody else or prompting for the address book would be awesome. Doing it as the screen pops up might help but at the same time allow for an option to do it at cart check out. in other words, a pop-up option for selecting your recipient (save or not save option to address book.) OR do at check out for addresses. by allowing them to select them upfront this would also allow them to see how much it might cost or if it’s possible to ship an item to a different state, plus reinforcing address validations.
As for address validations, it would be nice if you could have it fill in your address and then if it’s a PO Box or some other option that’s making you reinforce it to make it pay for the extra charge and the person accept it and state it’s nonrefundable
there is no safer later option.
it would be really nice if you had a ability for a pop up for each item that you decide to purchase as to whether or not all items are going to be shipped to yourself or to somebody else or prompting for the address book would be awesome. Doing it as the screen pops up might help but at the same time allow for an option to do it at cart check out. in other words, a pop-up option for selecting your recipient (save or not save option to address book.) OR do at check out for addresses. by allowing them to select them upfront this would also allow them to see how much it might cost or if it’s possible to ship an item to a different state, plus reinforcing address validations.
As for address validations, it would be nice if you could have it fill in your address and then if it’s a PO Box or some other option that’s making you reinforce it to make it pay for the extra charge and the person accept it and state it’s nonrefundable
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I LOVE (800) FLOWERS
I am a big gift giver and ever since Covid, delivery fees are $20 or more! It’s just too much and not affordable. So (800) FLOWERS has a special program where you pay a small fee for the year and most shipping is free! I love this because I am able to send nice gifts without worrying about a shipping fee along with taxes. (800) FLOWERS also has discounts all the time so on top of not having to pay for shipping, I get a discount on the actual item I buy! It’s really an outstanding program and I highly recommend it for anyone who is a big gift giver. I am very happy with my membership. Also, the flowers or gifts are great quality! I recently had a problem with my order because it was delivered to a wrong address (delivery company fault). I called (800) FLOWERS and not only did they order a replacement order, it got there the very next day and they gave me a $20 credit for a future purchase. Just outstanding customer service!
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Useless
This app has made me look like a fool twice. I sent flowers for my sister’s graduation- never arrived. Had to call in and they gave me a $15 credit and my sister didn’t get the flowers until the day after I called in. The next time I sent flowers to a friend for her birthday. They never arrived. I called, they said that the “bockett” I ordered, could not be delivered now as that arrangement was not available any longer. So the lady said she would look through the flowers and send something similar but I specifically picked out that bouquet as I knew my friend would like it. She offered me a $20 credit and I told her to just upgrade the bouquet I had ordered because I wouldn’t need the credit as I don’t plan on ever using them again. Then she said she would send roses and that’s not at all what my friend would like so I just told her to refund me and I’ll order through another company. She said it would be 10 business days before the money would be back in my account! Just useless and such bad business!
Don’t waste your time using this app. What a mess!
Don’t waste your time using this app. What a mess!
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WILL TAKE YOUR MONEY AND LIE TO YOU
I ordered flowers for my girlfriend because she was having a terrible day, and it was really important to me that it got to her at the time and date as specified not only did they never deliver it. They promised to deliver it to my house instead to make up for it because I didn’t wanna give me a refund and I said yes and they still didn’t deliver it to my house then when I called him the next day I found out that they were lying and had never taken down the delivery or that I was to be given a refund. They just told me what I wanted to hear. I had to call them five separate times before I got my refund and almost every single one of them doesn’t speak clear English. One of the employees keep cutting me off and another one threatened to hang up on me because he “didn’t like my attitude” like i wasn’t on the phone for hours because they were giving me the run around. Give me a break. I have never experienced such terrible service and I will never be using this app again.
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EXTREMELY UNHELPFUL
I am not at all one to write reviews on things, this is actually the first review i've ever written. All I have to say was it took four days for one small vase of flowers to be delivered, they were first not delivered the specifically set delivery date. They rescheduled, then proceeded to give me the completely wrong flowers different note as well, when I called back I actually got hung up on, and the next day they called back asking if they can fix it by delivering another set of flowers (the ones i originally asked for) and i said to just deliver them to my house instead of the business it was originally going to. The next day when they were supposed to be delivered to my home, they got delivered to the business again when the recipient was not at work. All together just an extremely terrible waste of time and money, and to top it off terrible customer service 😂 . Already found a better local florist . Just take everyone else’s advice and find another local florist in your city.
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Response from developer
We're very sorry you had a poor experience with us. Please contact our customer care team at WeCare@1800Flowers.com so we can resolve this matter to your satisfaction.
Two orders, three misses… never again!
I placed two orders in a fairly short time period, and they managed to fail me three times..!.!!
- first order were 60 tulips, a vase and Godiva chocolates. Order arrived quickly, but in a box… why not. However, while the vase and chocolate where bubble wrapped, the flowers had no protection. Result: they were crushed, broken, and very sad looking. At $116+, that’s inadmissible… but I looked the other way.
- second order was a “hoppy Easter basket”, with flowers, a happy Easter balloon, and again, chocolates. This time… well, it never arrived! I contacted the customer service, who was very to talk to. Even though I was officially with one person, I felt like talking to three, repeating myself several times. They eventually re-placed an order, for the following day. This time… flowers arrived, but with a blank white balloon… and STILL no chocolates…. I had to go again to the app to complain… I’m still waiting to see whether or not the chocolates will show up… they’re supposed to arrive 4/10, when we’re one day out of Easter🙅🏻♂️. 0 out of 5 stars.
- first order were 60 tulips, a vase and Godiva chocolates. Order arrived quickly, but in a box… why not. However, while the vase and chocolate where bubble wrapped, the flowers had no protection. Result: they were crushed, broken, and very sad looking. At $116+, that’s inadmissible… but I looked the other way.
- second order was a “hoppy Easter basket”, with flowers, a happy Easter balloon, and again, chocolates. This time… well, it never arrived! I contacted the customer service, who was very to talk to. Even though I was officially with one person, I felt like talking to three, repeating myself several times. They eventually re-placed an order, for the following day. This time… flowers arrived, but with a blank white balloon… and STILL no chocolates…. I had to go again to the app to complain… I’m still waiting to see whether or not the chocolates will show up… they’re supposed to arrive 4/10, when we’re one day out of Easter🙅🏻♂️. 0 out of 5 stars.
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Response from developer
We're committed to providing a positive experience and take this issue seriously. Please contact our customer care team at WeCare@1800Flowers.com so that we can address this issue.
App Randomly Chooses Delivery Date!
I’ve used the 1800 Flowers app successfully in the past to deliver flowers and have been very happy with it. No longer! I chose for some flowers to be delivered, and (of course) up pops additional items to pair with the order. BEWARE!!! The delivery date you choose for your original order is not used for additional items - the app randomly chooses its own date for those! I carefully reviewed my order to ensure addresses and credit card information were correct, but blindly assumed the additional item (in my case, a box of Godiva chocolates) would be delivered on the same date. Turns out that after I ordered I went back and checked everything again and discovered the box of chocolates would be delivered a week later!! I immediately cancelled the chocolates, but I think next time I’ll use FTD to order: They don’t pull this crap in my experience. 👎
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Bad experience
I personally had a really bad experience trying to have a delivery sent with 1-800 flowers. They were not delivered even by six days after the delivery date I selected. I chose this service because it offered next day delivery, and I was very unsatisfied with the lack of updates and the inability to accurately track where the flowers were and what the issue was regarding the shops production of the bouquet. I contacted customer service to get a refund, and was also unsatisfied with the responses I received from customer service. I asked for a full refund and I was told that the item was in transit still six days after the delivery date. I was then asking the representative specifically if I could get an update from the company because she was only offering to contact them to see if it could be delivered late. I did not get a specific responses from the representative and it seemed she was avoiding my questions and repeating a scripted response. I do not recommend this service, based on my experience, and I’m pretty upset that my friends did not receive their wedding bouquet on the very special day that I had planned it for. I feel like it was so bad that I should get fully refunded even if they end up getting delivered.
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Just painful
Ugh. While not the worst app ever, this one is pretty painful. First of all, you get different prices for the exact same thing depending on where you find the item. That Apple Pay “deal”? That just had inflated prices by - wait for it - the exact amount they said they were going to have you save by using Apple Pay.
Separately, it made me re-type my billing address for every order. No small hassle when you’ve got multiple orders for Mother’s Day. Seems like pretty basic functionality on an app that got totally overlooked. That type of problem showed up all over the app. You’d think it would be pretty easy to just copy Amazon’s app by this time. What should have been a 5-10 minute process was 35 min.
Separately, it made me re-type my billing address for every order. No small hassle when you’ve got multiple orders for Mother’s Day. Seems like pretty basic functionality on an app that got totally overlooked. That type of problem showed up all over the app. You’d think it would be pretty easy to just copy Amazon’s app by this time. What should have been a 5-10 minute process was 35 min.
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