Leave a Review Bike Mag
So disappointing
This is a fantastic magazine, one of the best mountain bike mags out there. The app is poles apart. It is clunky and unstable. You pay for subscription and are then asked to be patient whilst the content updates, “if it doesn’t work, try again a bit later”.MyFC
Developer Response
Hello Valued Customer. After you sign in to your account and click the "restore purchases" button, did you go back to each issue that you previously owned and click the download button? If not, please do so to start the download process. If you need any further help, please email us at ziniocms@enthusiastnetwork.com and I will be happy to assist you.Cannot access new issues.... 😡😡😡
I am having the same problem as others on here. Every time I open the app, it directs me to "Subscribe" Although I am already a subscriber and I've been charged for a yearlong subscription. This is a real disappointment. The content of the magazine looks great, if only I could actually get what I paid for...Show lessDrGJW
Recent Issues
I’ve been trying for a month to restore my issues. After deleting the app, restarting my iPad, and reinstalling I was able to once again download issues. The only problem: it’s December and the most recent issue is October. Why???traquino98
Do Not Buy
The subscriptions do not work. You are throwing your money away.
And yes, I have hit restore purchases until my finger bleeds. Apple should remove this company from the store. Complete rip-off.
Edit: I contacted Bike, followed all their instructions and guess what: it still doesn’t work! I’m not sure these guys know what they are doing. Do not buy!Show lessbat5340
I am done with this app
The last two major updates have been a disaster for me. I was able to resolve the first one after a couple of months. This one, not so much. I followed the instructions, and I still do not have access to the subscription that I paid for. Again. To add insult to injury, my effing subscription renewed one month prior! I have fixed this problem for me, though. I have deleted the app, canceled the auto-renew, and will never have to worry about this garbage ever again. Thanks again for stealing my money.Show lessNEmtnbkr
Unable to download or restore.
I am a long time subscriber but after changing iPad am unable to view any of my magazines. Rey disappointed.
Have tried: uninstalled the app and then reinstalled. Still no joyAdj227
Subscription does not work
Useless. I’ve done everything suggested and I still can’t read the subscription I PAID FOR! I deleted and redownloaded the app, I clicked “restore subscription”, I confirmed a paid subscription, yet all It does is ask me to subscribe. FIX YOUR APP!!Jtoddc
Great mag, utterly useless app
Existing iTunes subscriber, unable to sign in with iTunes ID at all. Therefore unable to view mags I’ve bought and previously downloaded, and unable to view two new issues (and counting) with my extant subscription. Losing patience.
Bike Mag’s excellence being seriously undermined by this app. Oh and unless it’s sorted out you owe me money.
Update following developer’s response: the suggested remedy does not work in viewing new magazines at all; only previously-downloaded ones, which can be re-downloaded. Zinio have since provided me with a password and I now log in with my email. This works, but effectively means I now no longer access via my iTunes subscription and therefore I won’t renew it next year. So while I have a solution of sorts, the issue itself has not been solved.Show lessCrosschannelswimmer
Developer Response
Hello Valued Customer, Please uninstall and reinstall the Bike app at your earliest convenience, click the "restore purchases" button and re-download each issue seperately by clicking the "download" button. If this doesn't fix your problem, please email us directly at ziniouser@enthusiastnetwork.com - Thank you.Can’t Handle Subscriptions
You would think something simple like being able to read the latest issue as part of your subscription would work out but it’s always been spotty. I’ve had a subscription for a long time but I can’t read the latest issue, multiple restore attempts don’t enable it, etc. Being able to access what I’ve paid for should be a core feature.
I’ve been going through Zinio support for a while now but they can’t find my subscription. I sent them screenshots of my purchase but so far, it looks like I’m just out the money spent on renewal since Apple doesn’t handle refunds on subscriptions and defers to the developer. Frustrating.Show lesslmcfarlin
Developer Response
Hello Valued Customer. Sorry to hear about your recent frustrations. Please email us directly at ziniouser@enthusiastnetwork.com so that I can further assist you to get your subscription restored. Thank you.Upgraded, won't restore purchases.
Followed the directions, purchases will not restore. Not matter how many times I log in and out of iTunes and click "restore purchases" it never restores them.
This version is terrible. Avoid upgrading if you can. Currently I'm paying for a subscription I cannot use. If I could leave zero stars I would.Show lessthehjd
