Frustrating
The deposit check app, which was the primary reason I downloaded the app, is very difficult. If the check has darker coloring, the image isn't accepted. No matter how carefully I line up the check dead-center in the middle of the image box, when the camera takes the picture, the check mysteriously moves inches outside the frame, so the image isn't accepted. Lately, the app closes on its own whenever I try to take a picture of the check, or I receive an error message. This app needs work!
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Decent but the check deposit could use work
This app works well for reviewing balances and paying bills, but the check deposit function is very frustrating. It requires that you take the picture in a well lit area with no shadows on a dark surface, which I do, but every time I try to submit it tells me to retake the picture, either the edge appears ripped or bent or the "picture is unrecognized". Even when I finally get the photo just the way they want it, I often get an application error and have to start the cycle over. This functionality is important to me as it saves a trip to the credit union, I may stop using the CU as a result. I use a deposit app at an account at another CU and it works flawlessly with my phone.
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Love this app
I've been using internet banking for years, always wishing for a way to make deposits electronically. This app lets you do just that! And it's easy. No more trips to the ATM; no more looking for a parking place; no more finding a stamp and an envelope, still needing to look for a parking place and waiting for days for the deposit to show up in your account. Hallelujah!
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Great App...almost perfect
The app is great, my favorite feature is the mobile check depositing. You typically have to give it about three shots before they accept the check. What is stated in the instructions versus what they accept and tell you in emails with the reasoning they declined the check often conflict each other. When you reply back to their emails with questions, you get a blanket answer (usually the answer is something you already told them). That's my only complaint.
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One slight nag
Excellent app; it is finicky when depositing checks. I wish it used the flash of my phone's camera for illumination when taking the picture. Or at least had the option. Now that I've figured out precisely where on my table to take the photo it is easy. Finding that sweet spot was not. Sure beats making an ATM deposit or waiting in line at the branch!
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iPad check capture?
App is very good - disappointed that iPad was left out of the check scan option - Will have to rely on Paypal scan for iPad for now. PS: When you do roll out scan please be sure to address issues posted by another user that indicates scan disables iPhone flash and general poor operation.
Nice app, deposit interface needs work!
This has been great for managing my account. Now I need to use the check deposit feature, I discovered it disables some camera features like flash and zoom making it very difficult to properly capture the check image. Took 50 attempts to submit a single check.
Great Reference
This app is convenient and easy to use. It is very clear and simple to see your accounts and manage transfers. Bill Pay is a little confusing, and does not come with clear instructions. The bills take several days to actually be paid- it is not instant, so you still have to plan far ahead as with a check. Overall, though, I like it and use it to update my checkbook at least once a week.
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It is better but could be better!
I agree with a past member it would be great to be able to see our credit cards history as we can our checking account so we can know what we have charged. I had my card paid off but the next month looked and it was up over two hundred dollars and then I had to try to remember what I had charged it would have been nice to go in and check my history to make sure my charges were mine and not someone else's. Also not to have wait for the statement to come in to see my charges.
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Good App, could be better
I enjoy the improved App from the previous version. I would like to be able to manage and see my credit card statements and history within the same App. The pay by date was a little confusing at first since the online version is mail by this date to arrive at a certain date. Otherwise is is a ver good App. Keep up the improvements. Since my credit card is with VFCU, I should be able to mange it through the app, regardless of who the real company that the credit card belongs to.
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