Brutally slow log-in
15 minutes to sync when logging into app every single time.(when it decides to let me log in) Are you kidding me?! Can’t leave the screen while it’s loading so you need to sit and wait. Refresh works fast while logged in but you should be able to log out and not have to wait when logging back in. People have work to do and watching paint dry is not on that list.
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Doesn’t give a quick rundown on newly added jobs
App is never consistent with showing added jobs, it just sends a notification that it needs to be synced to add the job. Ok, what job are we talking about? Where and when is this scheduled job taking place? Also does not show jobs being removed, instead they disappear. There are many times where I have 30 jobs scheduled at a time and it’s an absolute pain to weed through all the jobs to see where it was added.
It does not display unavailabilities in some cases. I have over 1000 completed jobs, and will have to scroll all the way to the bottom just to see future unavailable posts.
Some customers require a tech signature in some forms and this app does not have an easy implementation for techs to add their signature.
There is also a bug where I use the search function to look up customers with multiple jobs, after hitting the back button on a selected job, the search cancels out and goes back to all jobs.
Can Field Aware implement these features?
It does not display unavailabilities in some cases. I have over 1000 completed jobs, and will have to scroll all the way to the bottom just to see future unavailable posts.
Some customers require a tech signature in some forms and this app does not have an easy implementation for techs to add their signature.
There is also a bug where I use the search function to look up customers with multiple jobs, after hitting the back button on a selected job, the search cancels out and goes back to all jobs.
Can Field Aware implement these features?
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Extremely inconsistent
App is always having problems syncing tickets and have lost data entry cause of it. Have deleted and re installed to try to fix issues and it still operates like garbage.
Love it
Field aware is great with Netsuite in the field!
Old, tired tech
I know of no other app that you have to actually physically sinc in order to update. The user interface on the PC is also clunky and requires too many steps to do some functions and requires you to do some unnecessary steps to perform other functions
Update ruined this app.
This app was ok to use prior to update. When in a task you need to back all the way out to home page to creat a new job. Waste of time. Completely aweful to use now.
Can’t send jobs
Can’t send jobs anymore
Sync button
What happened to the sync button? I have no way of pulling my new jobs into my ipad now....
☹️
Terrible program
Not user friendly and always freezes iPad
Not user friendly and always freezes iPad
Great value
Our company was an early adopter to FieldAware and we are still raving fans. There is no perfect field service reporting and scheduling software on the market; they all have their pros and cons, even the big behemoths. Believe me, I’ve researched and tried many. I even left Fieldaware (FA) looking for a more perfect software but came back after a disastrous year. Since then, FA has made continuous improvements in performance and feature enhancements, and they listen and act on their customers’ comments and recommendations. Overall, FA is a good Bang for the Buck.
Dayton, OH
Dayton, OH
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