Essential app
Response from developer
Dear riceeD, thank you for sharing your positive experience with palmEM! We're thrilled to hear that our app has been a helpful tool for you in the ER. Our team has worked hard to make sure it's user-friendly and accurate, so it's great to know it's meeting your needs. If you have any further feedback or suggestions, please don't hesitate to let us know.
Love it!
Response from developer
Hi elin89jj, Thank you so much for your review! We are thrilled to hear that palmEM has become an essential tool in your daily practice. Providing organized and easy-to-use information is our top priority. If you have any questions or concerns, please let us know. Thank you for using palmEM!
A must have app
Response from developer
Thank you for taking the time to write this review, rosisam! We're thrilled to hear that palmEM has been such a valuable resource for you. It's our goal to provide you with the information you need to provide the best care possible, and we're glad that palmEM has been able to support you in that mission. If you have any suggestions for how we can improve, please don't hesitate to reach out. Thank you for your support!
My go to app
Response from developer
Hi vivDOll99, we appreciate your positive review of palmEM! It's great to hear that our app has been a useful resource for you. Some resources are great for the deep dive. Ours is great for what you need on shift. Thank you for taking the time to share your thoughts, and please don't hesitate to reach out if you have any questions or feedback for us.
Worth the $
Only rental license available
Response from developer
Hi truthspeaks1, we apologize for the inconvenience you are experiencing with the app. If you are having issues with previous ownership verification, we would be happy to look into this issue and resolve it for you. Please reach out to our customer support team at support@palm-er.com who can assist you. We appreciate your feedback and hope to have the opportunity to regain your trust in our app.
PlamEM
Best regards.
Response from developer
Our support team has resolved this issue which was due to logging in with an invalid email address.
Latest update asking to subscribe even when previously owned
Update: Sent them an email and they fixed access. Updating review to 4 stars. Still keeping one star as this migration should have been automatic and there might still be affected users.
Response from developer
We're glad to hear that our team was able to resolve the issue. We're very sorry for the inconvenience caused - it's definitely not the experience we want you to have! Just a heads up to our users: if you haven't opened palmEM since version 10 was released in December 2022, you might be prompted to subscribe. Please email us at support@palm-er.com if you're affected and we'll make sure you're taken care of. Thank you for reaching out to us and for updating your review. If you have any further concerns or questions, please don't hesitate to contact us. We're here listening and here to help!
Cash Grab
Response from developer
We're sorry to hear that you had a negative experience with our app. We understand that everyone loves a good freebie, which is why we offer a full access 7-day free trial. We apologize if it was not clearly communicated to you that a subscription is required for continued use. We know that everyone has different needs and budgets, and we strive to offer the best value compared to other apps out there. It's important to note that we receive no funding from industry or advertising. We rely solely on subscription fees to continue delivering the best, most accurate, and clinically relevant data to our users. If you have any further feedback or concerns, please don't hesitate to reach out to our team at support@palm-er.com.
Great, but getting out dated
5 stars in the past. 3 stars now.
Please update this edition.
