Leave a Review BNY Mellon Private Banking
Terrible
I have been a customer of BNY for a decade.The face recognition rarely works. I cannot tell you how many times I have had to call customer support for access. The app fails to remember my customer Id, etc. I travel a great deal and simple tasks like paying bills and depositing checks take repeated attempts and calls to the 1-800 line. Could be the worst app in banking.
Can’t even send this without a nicknameShow lessDeveloper Response
We apologize for the trouble you are experiencing with our mobile application. For further assistance, please contact BNY Mellon Wealth Online Support at 1-800-880-5631 or onlinesupport@bnymellon.comNot working
I have not been able to access the app on my iPhone and on the iPad it works fine.Developer Response
We apologize for the trouble you are experiencing with our mobile application. For further assistance, please contact BNY Mellon Wealth Online Support at 1-800-880-5631 or onlinesupport@bnymellon.comCan no longer log in.
I have been using this app for some time to deposit checks to my account. For the last 2 weeks I’ve keep getting a ‘currently unable to process your request’ message on login, even after deleting and reinstalling the app. Customer service suggested I should be using the ‘BNY Wealth’ app instead. This app is a mirror of the website, but has no check deposit feature. Its 2020, why can’t you have one app that works as opposed to a confusion of 4 apps that don’t work. I need to deposit money. That is why I have a bank account.Show less