Customer support has been lacking
Long time YAPI user - back when it was just YAPI classic and now YAPI leap. We were initially very happy with YAPI. However, it seems like the past year or so, customer service has been lacking. It is very difficult to reach a support technician on the first try - usually the callback comes the next day which is very disappointing, especially if this program is managing your entire office’s paperless and you need the support right away.
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