Gets worse and worse
I have 4 Apple devices and over the last 2 weeks each one has had issues that are too do with The app. I call tech support and waited over 30 mins and gave up. If HSBC can have a system that works with Apple and safari why can’t city National. I have called the over 5 times in 2 weeks and still not working properly.
Show less
WHY BOTHER HAVING AN APP!!!
I haven’t been able to access this app in more than 3 months. And the times that I could access it and was able to try to do things it was impossible and it took me over an hour to try to deposit two checks that never happened. I ended up going to the branch.
“Royal” Back of Canada, it’s time to blow up the whole online and mobile app systems and hire a competent development company which actually develops software, and rewrite everything and start with brand new platforms. Not a competitive bank whatsoever.
The only thing you have going for you is that people don’t jump on changing banks. It takes them a while. So I’m stuck with you until I can convince the account holders to switch banks.
CNB died the day RBC bought them.
“Royal” Back of Canada, it’s time to blow up the whole online and mobile app systems and hire a competent development company which actually develops software, and rewrite everything and start with brand new platforms. Not a competitive bank whatsoever.
The only thing you have going for you is that people don’t jump on changing banks. It takes them a while. So I’m stuck with you until I can convince the account holders to switch banks.
CNB died the day RBC bought them.
Show less
Locked out of my account
For reasons outside of my ability to understand I’ve just spent an hour on the phone finding out why I cannot get into my online account. The best they can do is have a personal banker call me on Monday. They’ve changed my password or help me change my password three times. I have three emails claiming that my password has been changed however, it doesn’t work, they’ve sent me my user ID to make sure I’m using the right one and I am, but that doesn’t work either. So I’m stuck over the weekend unable to pay my bills or send money via Zelle or Venmo.
Show less
Why Bother Having An App WHY BOTHER UPDATING
WHY BOTHER UPDATING YOUR APP. IT GOES FROM BARELY FUNCTIONAL TO NOT AT ALL.
CNB’s digital services are the worst. We can rarely use the app, and when we do, it is so full of flaws and it takes so long that it would be quicker to walk to the bank to make a deposit. Ever since City National got bought by Royal Bank of Canada, it has gone downhill. They are so behind the times when it comes to digital banking. And they want to charge for every little bit of service. We will be switching banks.
CNB’s digital services are the worst. We can rarely use the app, and when we do, it is so full of flaws and it takes so long that it would be quicker to walk to the bank to make a deposit. Ever since City National got bought by Royal Bank of Canada, it has gone downhill. They are so behind the times when it comes to digital banking. And they want to charge for every little bit of service. We will be switching banks.
Show less
Slow, unresponsive and non-stop errors
This is the worst app I’ve ever used. It’s slow, unresponsive and I consistently get errors attempting the most basic functionality. Not exaggerating, almost every time I log-in to approve a payment, the app either stalls out or the approval shows an error. I usually have to try three our four times (sometimes waiting hours between attempts) before it works. Why do I bank here again?
Show less
Why Bother Having An App
CNB’s digital services are the worst. We can rarely use the app, and when we do, it is so full of flaws and it takes so long that it would be quicker to walk to the bank to make a deposit. Ever since City National got bought by Royal Bank of Canada, it has gone downhill. They are so behind the times when it comes to digital banking. And they want to charge for every little bit of service. We will be switching banks.
Show less
Accounts periodically disappear
I spend more time calling customer service for help with this app than I do actually managing my account. My checking account disappears periodically, and I can’t keep track of my balance. I went paperless, so without electronic access to my accounts, I’m helpless. And multiple customer service reps tell me the issue is fixed but it never is. I’m at my wits end and plan to switch banks because this is unacceptable.
Show less
Terrible
I’ve been a long term client of CNB. Their mobile/ digital banking is horrible. You can’t copy and paste passwords. The website looks and feels like it was created in 2000. CNB has good customer service but terrible mobile or digital solutions and interface.
E.G. I can’t even use the app because it does not allow me to copy and paste my password. We are encouraged to use a great password yet I can’t use the app with the password. Terrible.
E.G. I can’t even use the app because it does not allow me to copy and paste my password. We are encouraged to use a great password yet I can’t use the app with the password. Terrible.
Show less
Response from developer
Mr Teddc - firstly thank you for your feedback. We are working through making the app better, and one of the areas we recently updated was the ability to paste in your password. Please let us know any issues or need assistance by contacting City National Bank on (866) 703 1200
CNB App
This App is like a High School software project that received a ‘C’. Hardly works half the time. Freezes. “Page not available, try again later”. Shows just a white page only. Very amateurish for such a large bank. Finally deleted and log on via website (which is still a joke).
Awful!
I got this for my client just to make deposits.
It crashes about 10 times before you can eventually submit! That means you have to keep repeating the same steps over and over. It’s a complete waste of time and I cannot believe that this app has not been fixed. Very, very frustrating!
I’m also with BOFA and it takes about 10 seconds to make a deposit and it has never crashed on me.
It crashes about 10 times before you can eventually submit! That means you have to keep repeating the same steps over and over. It’s a complete waste of time and I cannot believe that this app has not been fixed. Very, very frustrating!
I’m also with BOFA and it takes about 10 seconds to make a deposit and it has never crashed on me.
Show less
