Surfer Magazine User Reviews

Surfer Magazine

The Arena Platform, Inc.

Sports

Magazines & Newspapers

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Active subscription but can’t get any issue newer then fall 2020

Help

tfrehil,nges

4 years ago

Hasta luego

So sorry to hear of your ending. It was a great ride!!!!

pblee54

4 years ago

Surfer

The best

ospreycub

5 years ago

Stopped working

It was never that great of an app to begin with because it’s not formatted properly and you have to zoom in to read articles and see pictures properly. But it was still worth it because you could access Surfer magazine content if living abroad. But at some point it became impossible to sign in to access the magazines you’ve paid for. When you try it says restoring purchases will just take a few minutes and then never restores anything. I called customer service but was told there is no digital subscription for surfer magazine, they recommended asking credit card to dispute charge.

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wutakita

6 years ago

Response from developer

Hello Valued Customer. Please email us so that we may better assist you. ziniocms@enthusiastnetwork.com - We have fixed the zoom in to read problems by adding a responsive view. There is a banner inside of the app that further explains how to access this feature. Also, once you sign in and click the restore purchases button, you still must go back to each individual issue and click the download button to start the download process of each issue. Hope to receive an email rom you soon so that we can answer all questions. Thank you.

Go somewhere else

Customer service is literally nonexistent. No one will respond. No one cares if something doesn’t work. So long as your check clears! I’ve been paying for a subscription for three months and haven’t received anything. Not a single magazine. No phone call. No email. No log in. When I got someone on the phone (who happened to be a supervisor) they acted like it was my fault.

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BryanForcaster

6 years ago

Does not work at all - save your money

This app does not work at all. Even deleting and reinstalling will not let you download any issues of your subscription - it does not recognize you as a subscriber at all. The app is completely broken and does not work...period.

wrangler95

6 years ago

Unstable and unusable

Okay, so I originally gave this app one star but recent updates and customer support appear to have things back on track. When it works, the app is fine - it allows you to enjoy the magazine and makes navigating easy. That said, I’ve been an online subscriber for a long time and the glitches I’ve experienced suggest that the app was never ready for market. As an iTunes subscriber, I shouldn’t need to contact customer support twice just to be able to access the product. If this app remains trouble free, I’d happily give it four or five stars but it’s early days for the latest version!

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Outside Joe

7 years ago

Response from developer

Hello Valued Customer. Checking to see if you are still having the same problems with your Surfer app. We have recently updated the app to help fix with the amount of crashes. Please email us at ziniouser@enthusiastnetwork.com if you are still having problems. Thank you.

Doesn't work

The company emailed me saying that they are aware that the app is not working for many people who bought the subscription but, as I purchased it through iTunes, it is not their responsibility to reimburse me. Looks like I'm out $9.00.

Saf163

8 years ago

Can't access my subscription

I totally wasted 8.99. Until they fix this app my purchase was for nothing. I've uninstalled the app. Done everything the FAQ says to do but nothing. The "restore my purchases" fails. To make matters worse there is no contacting them so I'm forced to give them a 1 star. I'll change it if they fix this app. I was happy until the app failed.

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AJTurtles

8 years ago

Response from developer

Hello Valued Customer. We have recently refreshed the app with new features and customer support. Please update the app on your phone and take the new app for a test drive. If you are still having problems, please email appsupport@zinio.com - Thank you.