The Straits Times User Reviews

The Straits Times

SPH Media Limited

Lifestyle

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Black screen

It’s just a black screen when you open it.

Zzz8882432

2 months ago

Response from developer

Hi, thank you for your feedback. Please try clearing the app cache or reinstalling the app to resolve the issue. If the problem continues, contact us at stics@sph.com.sg for assistance. - ST mobile team

Ah, the Straits Times app

the perfect choice if you're a fan of bugs and non-critical, state-approved journalism! Imagine trying to stay informed, but instead of news, you’re greeted by the sweet, repetitive joy of app crashes. It's as if the developers thought, "Why stop at news when we can also offer frustration?"
And the content? Well, if you’re looking for groundbreaking stories, look elsewhere! The Straits Times seems to take great care in ensuring you never encounter a controversial thought. Critical journalism? Not here! It’s all smooth sailing for the powers that be. But hey, if you like reading what feels like press releases, you're in for a treat!
So, if you're after an app that’s buggy and avoids anything that might offend the status quo, The Straits Times app is for you. Get ready for endless loading screens and government-approved headlines!

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pacojet91234

2 months ago

Response from developer

Hi, thank you for your feedback. We’re sorry to hear the app has not met your expectations. We're working on improving both performance and user experience. We appreciate your input and will share it with the relevant teams. If you have any specific issues, please contact us at stics@sph.com.sg. - ST mobile team

Takes up too much space for a news app

App works decently well. However it takes up 4GB of space, with no way to clear it. Why would a news app require that much space?

yh_sss

a year ago

Response from developer

Hi yh_sss, thank you for your feedback. We understand your concern regarding the app's storage usage. Our team is actively working on optimizing the app to reduce its size and improve performance. In the meantime, please ensure you have the latest version installed and try clearing the app's cache in your device settings to free up space. If you continue to experience issues, feel free to email us at stics@sph.com.sg for assistance. - ST mobile team

Hangs ALL the time recently

Does anyone the apps after it is developed ?

I have multiple ios devices and all of the apps hang whether reading articles or ePaper. The app would freeze for seconds or minutes before responding.

It's the same for ST, zaobao and BT.

Posb user

a year ago

Response from developer

Hi, thank you for reaching out. In order to assist you further, we would require some more information. Please email us at stics@sph.com.sg so we can help.

Articles not loading

Latest version doesn’t work properly. 60% of the articles don’t load when I click thru the headlines. All I see is the headline and the leading photo. Will unsubscribe soon, if Straits Times cannot deliver news that we can read.

swingaporean

a year ago

Response from developer

Hi, thank you for reaching out! May we know if this problem has been resolved? If you need help, please email stics@sph.com.sg so that we can assist immediately! - ST mobile team

Home page doesn’t show

The home page doesn’t load…keep showing “your connection was interrupted. Please try again” even though there’s no problem with my connectivity. I have no problem loading the e-paper.

Psk_66

2 years ago

Response from developer

Hi Psk_66, thank you for reaching out. The ST app can be affected when the network connection is unstable, depending on the content being loaded. Please let us help you with troubleshooting this at stics@sph.com.sg - ST mobile team

Upgraded to new iPad. ST App won’t load anymore.

I upgraded to new iPad and the Straits Time App no longer loads. I get a white screen and then it shuts down. Any advice to get it working agaIn?

BlazingTrails73

2 years ago

Response from developer

Hi BlazingTrails73, thank you for reaching out. To address this issue, please delete and reinstall the app. The app is fully compatible with iPadOS 16. If you need more help, do email us at stics@sph.com.sg so that we can assist you directly. - ST mobile team

The Straits Times

I received emails direct from The Straits Times to all my 3 email addresses, please can I receive only one copy of The Straits Times per day. England

These last 2 months December 2021 and January 2022 I have not been able to connect from my email copy of the Straits Times and can only get a blank screen if I attempt to download direct from Apps
The Straits Times Press Holdings just won’t let me open and read the papers.

Thank you
I of England

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irene'sgifts

3 years ago

Response from developer

Hi I of England, thank you for your 5-star review! We have addressed this issue in the latest update (9.3.5); you should now be able to access articles in the app from the email newsletters. Separately, do email stics@sph.com so that we can help you manage the newsletters you receive from us. - ST mobile team

Ad bait

Bad usability. High cost. Still serves you ads even if you pay. Ads are always clicked by “accident” no matter what

Korean fried chicken 233

3 years ago

Response from developer

Hi, thank you for your feedback. We are aware of this and we’re reviewing how the app experience can be improved for subscribers. We appreciate your patience. Please email stics@sph.com.sg if you need help or have further feedback. - ST mobile team

Not stable

Two things…

I am in NY and now it is saying it can not find the server…. I have to use a vpn in Asia to be able to load content from ST.

Even if i subscribed fully still dont have access to everything

dbackler

3 years ago

Response from developer

Hi dbackler, thank you for your feedback. We'd like to find out more about this issue. Please contact stics@sph.com.sg so that we can troubleshoot this with your help. - ST mobile team