User Interface needs work
Constant issues with the user interface, issues with being locked out of the account with Face ID and password input. Undisputed least enjoyable mobile banking app
Too many password changes!
It seems that every 2 weeks or so it will log me out of my account on my phone-but when I use my FaceID to fill in my saved password, it locks me out of my account! This has happened so many times that I’m having to reset my password like once a month. Even worse, the reset password tools on the app don’t ever load, so I have to close the app and go to the not-mobile-friendly website. I just don’t understand why my FaceID saved password, which is updated EVERY TIME, logs me out of my own account? Now I have a hard time remembering what the password even is because I have changed it so many times, and you can’t use previous passwords, so I always have to come up with a new one. Extremely frustrating. I deleted and reinstalled the app with no changes.
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Worst App and Bank
At least twice a month I am blocked out of my account and am forced to call into support where I am sucked into an hour long phone call just so I can reset my password. THE WORST BANK IN MICHIGAN. Literally have no idea why I am still associated with these bums. Constant inconveniences because of them and it is at my expense. Do not use this app or with this bank please.
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