Feels like a great idea that was never followed through
Bummed that I purchased a package of 300 minutes before learning that the bikes are garbage. They are extremely heavy and have drum brakes. So dumb. Nobody uses drum brakes on a bike or motorcycle anymore. The bikes I rented shifted gears on their own, which was jolting. No front suspension, so you feel everything in the road. Feels like someone had this great idea, but knows nothing about bikes or what customers are looking for and just gave up on it. With other options out there, I highly recommend looking elsewhere. I didn’t have the docking issue like so many others did, but I was thankful for them pointing out that scam so that I didn’t fall for it too.
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Needs Work
In theory, this is a great idea. Use the app to find, rent, and return a bike. In practice, though, it’s terrible.
First, I set up an account a few hours before renting. I didn’t want to have to enter my credit card while I’m standing at the dock. I did the per ride option since I’m not sure I want a membership. But when I go to rent a bike, the app tells me my membership is expired? What?
Ok fine. I buy a new membership (which is odd) and it’s the per ride option so it’s charging me by the minute. I checked the app before I left and knew exactly which dock I want to return the bike to.
It’s the Pima Community College dock, FYI.
So, I get to the dock, return the bike, and see the green light telling me I’ve returned the bike. I even try to pull it out of the dock to make sure and it’s locked in right.
I walk away and check the app and it says I’m still riding. I give it a few minutes to update but it says I’m still riding. I force quit the app and restart and it says I’m STILL riding. Which I am not.
So, I call customer service. She’s super-nice and tells me the reason the app says I’m still riding is because Pima is disconnected from the network!!! How? And why? Why is it disconnected from the network yet I can find it as an active dock in the app?
Sigh. This could be amazing on so many levels but this app needs a lot of work.
First, I set up an account a few hours before renting. I didn’t want to have to enter my credit card while I’m standing at the dock. I did the per ride option since I’m not sure I want a membership. But when I go to rent a bike, the app tells me my membership is expired? What?
Ok fine. I buy a new membership (which is odd) and it’s the per ride option so it’s charging me by the minute. I checked the app before I left and knew exactly which dock I want to return the bike to.
It’s the Pima Community College dock, FYI.
So, I get to the dock, return the bike, and see the green light telling me I’ve returned the bike. I even try to pull it out of the dock to make sure and it’s locked in right.
I walk away and check the app and it says I’m still riding. I give it a few minutes to update but it says I’m still riding. I force quit the app and restart and it says I’m STILL riding. Which I am not.
So, I call customer service. She’s super-nice and tells me the reason the app says I’m still riding is because Pima is disconnected from the network!!! How? And why? Why is it disconnected from the network yet I can find it as an active dock in the app?
Sigh. This could be amazing on so many levels but this app needs a lot of work.
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DO NOT USE THIS SERVICE
DO NOT USE THIS SERVICE. It is a scam. They charge 15$ saying its a day pass but unless you didn’t dock the bike every 90 minutes it’s gonna change 12c per minute until the bikes dock. Basically you’ll ended up paying around 50$ just to ride a bike. Might as well buy a new one for yourself. Worst part is these policies are hidden in the agreement. So by the time you realize you’ve been over charged it’s too late.
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This is one of the worst apps I’ve used
I’ve been riding biki bikes for over 5 years now, and I plan to never use them again once my current subscription is finished. Over the past 2 years Biki has progressively gotten worse and worse. This app is proof of that. To make matters worse, they actually increased all of their prices while giving you a worse product. They had a wonderful app before, and sure it was a little glitchy at times, but it was never unusable like this one is. This app crashes constantly, loads blank maps more often than usable maps, and offers no way to edit your subscription within the app. You have to go online and hope that their webpage is working properly to do that.
If I could give this app 0 stars I would. Shame on you Biki.
If I could give this app 0 stars I would. Shame on you Biki.
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No free bike stations
Where am I supposed to return my bike? In a 5km radius is not a single empty bike station (for several weeks now). Terrible
SCAMMERS 😡
So me and my sister were unlocking two bikes and electrical one and a normal one. And the pricing is 20 cents per mile for e bike and 12 cents for a normal one. And guess what? They charged us 30 dollars after 45 minutes of biking??? Never using this app again and don’t recommend it at all unless you want problems. Just buy a bike from Kijiji.
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Full docking station
Rode around for over an hour after work looking for a docking station. Went to 14 stations downtown Toronto, king west, and not one spot. Finally docked about 15 minute walk away from home. I cancelled my membership.
Bikeshare technology sucks
This app completely sucks. Won’t let you rent more than one bike at once.
Bad
not good stuff
Would not recommend
Had to go to 8 different bike stations to find an empty slot to park my bike and the customer support staff was very unhelpful when I called them. Ended up being late for an important meeting.
I have filed a complaint to redistribute bikes early in the day in downtown Toronto district so I am hoping they follow up on that.
I have filed a complaint to redistribute bikes early in the day in downtown Toronto district so I am hoping they follow up on that.
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