I have played this game pretty much everyday since the first year it was released. A week ago I went to open the app to play and I received an error message. “ Unable to sign in. Please check that this Pokémon GO account exists and you have correctly selected New or Returning Player.” Having never seen this error before I went to the internet to find its meaning. From what I read I had feared that my account had been deleted or hacked. I reached out to Niantic Customer Service and they said I was logging in incorrectly and to try through another login. I further explained and they said they were unable to assist me. After a weeks long back and forth Niantic will not answer any of my questions and prefer not to help a loyal customer and just send emails as follows: “ Just to reiterate, we cannot help with your request to recover your Pokémon GO account. You are welcome to play from a new account.” I am giving it one last shot but I can’t just start over. My advice to those still playing the game, unlink you Trainer Club login and hope you never have to get help from the support staff.
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