Horrid Experience
Absolutely Barr none the worst travel app I have ever been forced to download. The app, freezes, routinely, chat, and texts work rarely. When they do work, they notice sent, and show up in the other persons inbox hours, sometimes days later. Hours, in the middle of a trip to Hawaii. we were informed after missing several key notifications that we needed to forcibly remove and reinstall the app because it needed an update and didn’t inform anyone. After going through all of this, the update didn’t properly apply or fix anything. Only after a full reboot of the phone, and the full uninstall and reinstall procedure, did the app work as well as it was expected to do. Granted, it was better than the abysmal performance before the update. But this thing still stinks. Unable to download my “keepsake” video. Clicking the download here does nothing. contacted tech support, still waiting to hear anything. We were forced to use this app through guardian travel group. Never, I repeat never use guardian travel group for anything you do traveling. On a banded trip, the idiots in charge forgot to photograph 27 out of 100 band members on a trip to Pearl Harbor to play a tribute performance. Not sure how you can miss over 25% of the group and not realize it without multiple parents pointing it out, but this app made it possible for them to showcase their inaptitude. The two seem to go hand-in-hand. if you can avoid downloading this app, beg your travel agency ( hopefully not guardian ) to use any other app available.
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