Crashes
It works sometimes
Response from developer
Hi there, We are sorry to hear you have had trouble accessing the App content while on the go with your child. We would love to assist you with troubleshooting, and we will forward your concerns to our App IT Team for further review if necessary. Please reach out to us using this link: http://www.hookedandcompany.com/contact Thank you in advance!
The commercials in the 90’s didn’t lie!
Response from developer
High five! We're celebrating along with you! Thank you for your review of our program, we're thrilled it's been a rewarding experience for your little reader. Keep up the great work!
Great tool
Response from developer
Hi there, thank you for the 5-star review! It's wonderful to hear your daughter is motivated to learn with our App. We appreciate your feedback on the areas you feel could use improvement and will share your suggestions with our team. Thank you for choosing Hooked on Phonics to support your daughter's learning journey!
Happy Mama
We tried another app that just didn’t seem to do it. He still didn’t care. I would bargain with him, bribe him. Nothing. My husband and I started making the joke about Hooked on Phonics (because we grew up in that era) and looked the whole thing over. We said ‘why not’, and signed up.
My son now wants to play with this app and work on his reading. Everyday he comes home from school and asks to do his work book and play on the app. He read his first story to me without any help. I nearly cried. The app is well thought out, easy to use and very easy to follow. It’s clear on what it wants from the learner and he is able to follow along without any issue. I have never heard my son laugh like he does when he uses this app.
When they said “Hooked on Phonics worked for me”, they weren’t joking. I have a reader now, and you to thank.
Response from developer
Hi there, Thank you for sharing this heartwarming success story. We’re excited to hear Hooked on Phonics has been a game-changer for your family! Moments like reading his first story are truly special, and we're honored to be a part of it. Reach out or tag us on social media so we can follow along and celebrate progress with you. Keep up the great work!
Words are pronounced incorrectly and hard to hear
He started at level 13 and he has a hard time understanding what words the narrator is pronouncing. He brings his iPad to me and I also have no clue what the narrator is saying. The narrator does not speak clearly and pronounces words incorrectly? He pronounces haul like hull and many more odd pronunciations. It sounds like this program is made with AI voiceover. I’ve seen so many ads on this program and decided I would try it but honestly, their are way better programs out there and I have subscribed to many. If you all fix the pronunciation of the words, the program would be great but that is a major flaw in the program.
Response from developer
Hi there, thank you for bringing this to our attention. We'd love the opportunity to review your findings with our App Team. Please reach out to our Customer Care Team at http://www.hookedandcompany.com/contact with this description and lesson specifics. We look forward to hearing from you, and thank you in advance!
Subscription scams
Response from developer
Hi Kelly, Thank you for sharing your experience with us. We apologize for any frustration you've experienced and want to clarify that new subscriptions can take up to 24 hours to appear on the Dashboard for management (as noted below the login button on the site). Our Team completed your cancellation request via email as of yesterday, but please feel free to reach out if you have any other questions or concerns.
Deceptive and unauthorized billing
Response from developer
This is not the experience we want for you or any user, and we apologize for any inconvenience this has caused you. Please reach out to our Customer Care Team so we can assist you with resolving this issue ASAP: http://www.hookedandcompany.com/contact.
Annoying App
Response from developer
Hi there, We're sorry to hear about your experience, and we're here to help. If you need further assistance or have questions, please contact our Customer Care Team at http://www.hookedandcompany.com/contact. We'd love to hear from you!
Good tool - some flaws with design
That being said, one of the issues that I believe is problematic for the learning skills of an emergent reader, is the fact that visually you cannot differentiate between a capital I and a lowercase L within this software. Establish readers don’t have difficulty with this because they’re able to gather the context clues surrounding the word to be able to interpret the information in front of them. An emergent reader is still building the decoding skills, and therefore can’t tell the difference between the two letters.
It would be beneficial if software developers would adjust this, so that emergent readers did not have the confusion of trying to pronounce words with I’s that look like L’s and the readers wouldn’t be faced with the challenge of trying to pronounce words that do not exist within the English language.
Response from developer
Thank you for reaching out here with feedback. While we do not intend to cause confusion, we do believe it's important to expose kids to many types of print and fonts, as in life, they will see many styles. That being said, we're always looking for ways to improve our program and are open to sharing your feedback with our Product Development Team, it is appreciated!