Leave a Review National Bank of Coxsackie
Thank you Janine
I want to give a special Thank You to Janine who was unfortunate enough to accept my call today. The poor soul was so patient with me and guided me through my issues with the utmost kindness and understanding.
After dealing with me… she needs a raise lol.
Thank you so much Janine.
Rick Surrano
🙏Show lessRick Surrano
Poor customer service
It is not your employees that deserve this poor rating, it is your policies. Charging for inactivity, regardless of automatic deposits, reeks of a greedy policy. My partner says that Key Bank doesn’t charge for inactivity.
Also, your system is set up so that our password expires every 6 months regardless of other measures like your security questions and facial recognition. Unlike other financial institutions, you do not notify when passwords need to be changed. Where is the customer service here?
I have 6 other financial accounts in the U.S. and none of them go to these unfriendly customer service measures. Poor service.Show less17CrewChief
Terrible service/mobile app clunky
Get an email telling me online banking is ready to use. Try to log in, credentials locked. Also very low floor limit for mobile deposits $1,000 per day. You can deposit at the branch as much as you want just wait the hold time. I use mobile banking for business. Had a check for $1700 that would not go through on mobile. What good is this for contractors who are self employed and they try to deposit a check for a kitchen renewal. Been a customer for 25 years. Nothing but a hassle in the last month with passing the buck, unanswered questions and unbelievable excuses.Show lessWaynetight
Loans
Does not tell you what your loan payment is when making a transfer payment.Tarizze
SSL error
SSL error keeps popping up and I cannot access appChelseamc201
Fix bug
This app is usually okay but lately it says the certificate isn’t trusted and won’t let me log in to my account. It force shuts down and I’m stuck not being able to log on quickly on my mobile device!! Please fixIonlyWriterightReviews
Banking at National Bank of Coxsackie
Tellers and managers are exceptional at what they do. Also very easy banking on-line. I love this bank! Recommend to anyone looking to change banks. I’m speaking of the Middleburgh officegivenmeone
Review
This app is not user friendly and I should be able to schedule a transaction anytime even if it takes places next business day I should be able to schedule it.ALB rev
App
I have no problem with the app it’s the customer service that I have issue with. Between “I don’t know” Britney and not getting my phone calls or emails returned, luckily I have time to show up at the bank. otherwise I’m not confident I would get Customer Service.libertylost66
Great bank overall
The app is great, and for whatever the app can’t do the people that work there can help with. Really great customer serviceAmandaT518
