Terrible app
I’m legit locked out of my account because this useless app wants verification nearly every single login (which makes Face ID useless), and even though I’ve already updated my phone number in the app (I had a representative walk me through the process to make sure I did everything right), it’s still using my old phone number that I no longer have access to! It’s buggy, there’s not way to get quality help, it’s just the employees at one of the branches, and there’s no way to get help on the weekends like you would with any other sensible bank. It’s awful, and this is the last straw. I can’t even buy groceries all weekend because whoever designed this app didn’t have a speck of foresight. I’m done with OV, and will be finding somewhere else to do my banking ASAP, because no bank should leave their members penniless due to poor management.
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