UE | BOOM User Reviews

Logitech Inc.

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Useless

You shouldn't have to download an app to use a Bluetooth speaker. It's unnecessary and annoying. It made a nice gift feel like work.

Amora McDade

5 days ago

Useful companion & Quick connectivity

UI is clean and easy to see. It connects to the speaker very quickly and the EQ controls are easy to dial in. Once you get the EQ set how you would like you don’t need to change that much but you can still use the app to power it on and check the battery. Haven’t been able to try the party mode though.

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Michaelsav26

6 days ago

Response from developer

Hi Michaelsav26, Welcome to the Ultimate Ears family. Thank you very much for the awesome review. Please feel free to reach out to us if there is ever anything we can help with. You can find us at https://support.logi.com/.

Buggy

This latest (iPad) version crashes after I connect to my 2 speakers and then select one of them to join them together in stereo. Bummer.

Polosims

15 days ago

Response from developer

Hi Polosims, Sorry to hear about the app crashing. Which speaker and mobile device are you using the app with? You may need to delete and reinstall the app. If you have any questions about this process or anything at all. Please reach out to us at https://support.logi.com/

Accessibility Is Seriously Lacking

I've had a Megaboom 3 for a few years now and when I first started using the app, I immediately noticed how bad the interface is for VoiceOver users. The tabs at the bottom are not labeled, the settings button at the top right of the screen is also unlabeled. Most egregiously, the alarms section is completely inaccessible. When I try double-tapping on it to set an alarm, nothing happens. This app needs serious work!

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Igor0128

16 days ago

Response from developer

Hi Igor0128, Thank you very much for the feedback. The team will consider your feedback for future updates. If you have any questions about the app or anything at all. Please reach out to us at https://support.logi.com/

Doesn't work.

I'm connected to the speaker, but the app doesn't recognize that, I can't get past the instructions screen. All I want to do is disable the extremely loud startup sound which the app should allow if it ever recognizes the connection. Absolutely infuriating.

JC2038

21 days ago

Response from developer

Hi JC2038, I am sorry about this experience. You may want to disconnect your speaker from your device. Then reconnect the speaker using the app. If you have any questions about connecting to the app or anything at all. Please reach out to us at https://support.logi.com/

This app’s frequent crashes are making me regret buying UE products

I bought BOOM speakers for my house to be able to play music in multiple rooms. The app worked great for that for awhile and then started crashing EVERY time I try and use it. Deleting and redownloading (as well as other standard trouble shooting actions) don’t help. So now every party has music in only one room and I have useless speakers I paid for in the other rooms.

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Coopwv

21 days ago

Response from developer

Hi Coopwv, You may need to make sure that the speakers firmware is fully updated. You can check this within the app. If you have any questions about the speakers firmware or anything at all Please reach out to us at https://support.logi.com/

Turns off automatically midsong

Since I've purchased this Boom from Ultimate Ears, it continues to turn off in mid song and nobody seems to know the answer. The quick start sheet that comes with it indicates many features, but on my app, it indicates only how to get it up and running, and it stops there. I've checked several times to see if I made a mistake or overlooked something, but I have not. For a simple speaker that should be plug and play, there's a lot of complications with this at a high price and I wouldn't recommend it to anyone. Especially if you don't like reading endless instructions that don't make sense.

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Jeff Corino

22 days ago

Response from developer

Hi Jff, Sorry that the app isn't working optimally. You may need to reinstall the app if it is working intermittently. If you have any questions about how to use the app or anything at all. Please reach out to us at https://support.logi.com/

My party up feature doesn’t work after app update

I’m beyond frustrated. I bought two speakers so that I could use them together for stereo sound. Everything worked fine until an app update. I’ve tried everything- removing the speakers and re-adding, etc. Nothing works. So now I have an expensive paper weight. How hard is it to make an app that works?
UPDATE: I deleted the app and reinstalled as instructed. Same issue. One would think that all of the bad reviews would trigger this company to act but apparently not. The speakers sound great. What a shame that a dysfunctional app has to ruin them

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meghan eliz w

23 days ago

Response from developer

Hi Meghan, Sorry to hear about this experience. It is possible something didn't update correctly. Sometimes deleting the app and reisntalling it, can help in these situations. If this doesn't help or if you have any questions. Please reach out to us at https://support.logi.com/

My party up feature doesn’t work after app update

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meghan eliz w

a month ago

Great Speakers

Love the speakers but, linking two speakers can be very frustrating to listen to. At times it’s great and no issues but, most of the time I get one speaker that cuts in and out or get a background static noise. Please fix this!!!!

Jay0742

a month ago

Response from developer

Hi Jay0742, Glad to hear you are enjoying the speakers. Which one do you enjoy the most? You will want to make sure that your speakers firmware is up to date for the best experience. If you have any questions, or if there is anything we can help you with. Please reach out to us at https://support.logi.com/