The Boston Globe User Reviews

The Boston Globe
The Boston Globe
BOSTON GLOBE MEDIA PARTNERS, LLC

Reviews Summary

Top reviews

Good app but… no video journalism / op-docs like others

The app isn’t optimized for video storytelling and documentary shorts / op docs like NYT or even the Seattle Times. I feel like the Boston Globe used to do short doc-style video journalism creating videos about the people or happenings in the community. Now their video content is seemingly just a TV studio show with a news anchor that streams through the app. I have no interest to watch that. The spotlight series ‘Gladiator’ podcast on AH was incredible, I was so hooked and really enjoyed the perspectives of the journalist that did the BTS but since then I feel like it’s gone downhill. If the Globe reinvested in video journalism and op-docs, it would surely engage viewership resulting in more revenue. Just my two cents.
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Navigation needs work

Overall happy with the app, with the exception of navigating back after reading an article. The old version had an “x” in the upper right-hand corner of the article. After reading, you could close it and land back where you had clicked through. Now you have to back up to “Home” which brings you all the way back to the very top of the front page, so you have to scroll all the way back down to get to where you left off. Annoying! (I read on an iPhone)
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Response from developer

Thank you for your feedback. We are working with our development team to see if we can make that work. More to come. - The Boston Globe Mobile App Team

Can’t find stuff

The new iPad app stinks! Sections don’t include the Sunday magazine (you have to exit the paper and switch to the magazine), and once in the magazine, you can’t select a page to jump to. There is no listing for the comics in Sections, and, in fact, I could not find them anywhere on Sunday, even by swiping through every page of the paper and every page of the magazine. I’m sure the Globe still has a comics section, but it is very well hidden.
Instead of tuning up the app, some bunch of idiots has, as in so many app “improvements,” replaced something familiar that worked well with their own idea of something very different they thought would be better for us.
I want the old app back!!
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Response from developer

Hello, if you view an edition in the e-paper, you can click on the first icon on the top rigtt and the section menu will appear. The comics are the last section listed. Hope this helps.

New Globe App is Pretty Bad

There are two major problems with the new Globe app. The old app gave options to view the e-paper in either portrait mode or landscape mode. No longer. T he new app allows only portrait mode. That means the type is smaller. Tapping on a story brings you to the non-e-paper version, which is easier to read. But then, tapping on the link that brings you back to the e-paper takes you to the front page instead of the page you were on.

This follows weeks where the e-paper type was low resolution. Very frustrating.

Have the developers ever heard of user testing? Does the Globe actually want me to renew my subscription? Doesn’t seem like it.
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A little buggy and quirky but a visual improvement

My first try at selecting a single comic and swiping through the rest failed. Not supported? The landscape view switched from double page to single page but I’m not sure how to get single page. The article view was visually improved but I couldn’t figure out how to increase the size of the script. Is that not supported now? Clicking on an article continued to another page always returns to the original page rather than the page on which it was clicked. A tutorial might help, assuming these features are actually available rather than shortcomings in the new version.
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Great leap backward for the e-paper

The recent upgrade of the on-line version of the Globe that appeared several days ago includes a major step backward in usability of the e-paper. I prefer the e-paper as it mimics the experience of reading a print version of the paper. With the new upgrade, the useful navigation tools of the last iteration are gone. Also, loading articles is less reliable and slower, especially articles near the screen edge. Finally, for those of us who prefer to do the daily puzzles on paper, the ability to tap on a puzzle and then print has been lost. One must do a screen shot, crop the image and then print. While there are numerous options to do puzzles on-line under the “play” tab, it’s not clear which of the Sudoku options corresponds to the print version. There appears to be no option to print any of these. Please bring back the more user-friendly last iteration of the e-paper.
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If you prefer the ePaper view, do not install the March 2024 update!

I installed the recently hyped update yesterday and the ePaper is so buggy I wish I could back it out. Page counting starts with A2, not A1 (fixed after I reported it). And the pages view shows multiple blank pages after the last actual page - confusing. Selecting a Section doesn’t take you to the first page of the section, but a random page within it. Sunday comics were 90% Black and White?! Even though Pages view showed color. That’s inexplicable. Randomly stops allowing me to turn pages, and then the Pages view is blank, so I can’t select a page either - I have to quit and restart. Either invest some work into the ePaper, or scrap it altogether.
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New app harder to navigate and read paper

I updated to the newest app on my iPad and immediately couldn’t find the Sunday comics on the list of Sections as it had been on the old app. It took awhile to realize how to find thumbnails and only scrolling through all of them to the end led to comics. Couldn’t even find the comics section by search. C’mon! Also can’t figure out how to get a single page full width view for any page of the paper without manually enlarging the page I get in the two page view! Good grief! This is not an intuitive app and does’t provide easy navigation shortcuts to everything or better page viewing options for people with poorer eyesight. Plus it wants all my personal info to use including financial! I resent that! I’m outta here!
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Constantly interrupts my reading

After a bad experience with reading on a mobile browser, I sought out this app in hopes that it had the problem solved. Nope. The problem is that every 10-20 seconds while reading, the app re-generates (re-flows) the page. So what I was reading disappears briefly, and then once it’s re-drawn, my spot has moved elsewhere, possibly even off the page.

I also can’t zoom into a photo without the page going off the rails - doing this seems to induce a re-flow and I’ll end up zoomed in to some other section entirely.

It is so bad that it leads me to stop reading entirely.
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Terrible Functionality

Boston Globe news is great- when I’m actually able to read it. Clicking on a news notification takes you to the app, but rarely opens the actual article the notification was about. So then you have to try to remember enough key words to search for it. If you can find it, clicking on the article opens it up in a web browser instead of in the app, so it makes you log in to view it. Now what is the point of logging in on the app if I have to re-log in every time I want to read an article? Very poor functionality that usually leads me to reading about issues on a different local news site.
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