Feeling hopeful and happy - like I know what works
Noom is more helpful than I thought it would be, especially in terms of accountability, ease of platform, education, and nutrition tracking. I can understand what got me here in the first place now, and I know what to do to keep losing and gain more muscle mass. For example, I can't eat fast food or cereal regularly even if it's not adding up to a lot of calories in a day because of portion control. I'm 51 years old and my body has changed and needs me to feed it healthy foods on a regular basis, and cut out the inflammatory stuff. Losing weight felt very slow and almost disheartening at first, but the women on Noom that are also in the same boat or past wherever I was were very encouraging and informative. This encouragement helped me, and it also helps me to encourage others. Now that I feel better and more in control of what I eat (recognizing the inflammatory and high fat/sugar foods I was eating), I realize I need to add some resistance training (I walk every day) if I'm going to get to my goal weight. That being said, I feel so much better that I think I'm going to adjust my goal weight and keep focusing on nutrition and now adding, resistance/some light weights. I will say that it's been imperative to drop the inflammatory foods and only consume the minimum amount of calories suggested by Noom to lose. I am almost through perimenopause and I also think HRT is helping me lose and feel better all around.
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Response from developer
It's great to hear how the program has been beneficial for you, especially in terms of accountability, education, and nutrition tracking. We're thrilled to be part of your journey towards healthier habits. Keep up the fantastic work!
Logging food doesn’t work
This app is slow to load. The parts I use most are at the bottom of a long scroll. I have to log my meals 3-4 times (each item) to get them to stick. I don’t know if I’m just not seeing a “save” button or if I have to share to save, but meals, goals, nothing is saving.
I don’t know if the program works, but the app most certainly does not.
I don’t know if the program works, but the app most certainly does not.
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Response from developer
We're so sorry that you're experiencing some trouble! We would love to assist you, would you mind reaching out to us at ASreviews@noom.com when you get the chance so that we can get this sorted out for you? Thanks!
Food swaps don’t work
It’s weird that I have not seen many others say this is an issue for them but while the app is fine and the program is what it is—either you like it or you don’t—when I tap on the food swaps in the food lookup tool, nothing happens. I told them and they said they were looking into a fix, but still no joy. It can’t just be me, can it?
Edit: now after an update, the food swap icon is completely gone.
Edit: now after an update, the food swap icon is completely gone.
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Response from developer
We appreciate your feedback, and we'd be happy to get you an update on that issue you're experiencing! Just reach out to us at ASreviews@noom.com.
Legitimately been scammed by Noom
Although I’d read the messages with people warning that Noom was a scam, I’d decided that considering how heavily marketed and publicised it is, that I’d ignore these warnings and give it a go.
The first 2 weeks were fine during the trial, then they charged me $199 and $79… and it all went down hill from there.
Going to log my meals one morning, every feature I’d paid for had disappeared. Thinking this was a technical error, I reached out to chat support and it went from bad to worse!
They acknowledged that although I’d been charged, that they were unable to reactivate my account and I “can sign up for the Annual plan for $269” and provided a link to do so. But that’s what I’d already paid for!!!
When asking why, Oscar on the chat was unable to give me a reason, no matter how many times I’d asked. Rather told me to sign up again and “we’d be happy to assist you in future”, when actually all I wanted is my account to be reinstated to what I’d paid for.
So be warned, although the content was ok and I’d been religious in logging meals, taking courses and weighing in… my account is gone and is clearly a money grab rather than actually helping people lose weight.
The only reason I’ve given more than 1 star is due to the fact the app is well designed and pretty clean.
A wild experience that others must be warned about as it’s actually incredible what played out on that chat.
The first 2 weeks were fine during the trial, then they charged me $199 and $79… and it all went down hill from there.
Going to log my meals one morning, every feature I’d paid for had disappeared. Thinking this was a technical error, I reached out to chat support and it went from bad to worse!
They acknowledged that although I’d been charged, that they were unable to reactivate my account and I “can sign up for the Annual plan for $269” and provided a link to do so. But that’s what I’d already paid for!!!
When asking why, Oscar on the chat was unable to give me a reason, no matter how many times I’d asked. Rather told me to sign up again and “we’d be happy to assist you in future”, when actually all I wanted is my account to be reinstated to what I’d paid for.
So be warned, although the content was ok and I’d been religious in logging meals, taking courses and weighing in… my account is gone and is clearly a money grab rather than actually helping people lose weight.
The only reason I’ve given more than 1 star is due to the fact the app is well designed and pretty clean.
A wild experience that others must be warned about as it’s actually incredible what played out on that chat.
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Response from developer
We're so sorry that you've had a negative experience, Adam, and we appreciate you sharing your thoughts here. This is definitely not our goal, as our mission is to always help and empower our Noomers. We would love the opportunity to make it right by you. May you reach out to us at ASreviews@noom.com (mailto:ASreviews@noom.com)?
i was let down.
I put 5 stars so people could see this. I had went through all the beginning quizzes and I was so excited. I was planned to hit my goal in june and i was so happy because i didn’t think it was possible. i was literally at the point of tears. The app was telling me everything i could accomplish before then . I had reached the end of the quizzes and i saw the subscription page. i was so happy up until then. for some reason i had thought that since its making me this customized plan i could use the app for free and a subscription would unlock other stuff but i didn’t care. i looked at the price and i wanted to cry of frustration, not happiness. i dont do good with other fitness plans cause i lose motivation and just stop doing it after a few days. i had a lot of hope in this thinking i could finally turn my life around . $160 every 6 months is WAYYY to much for me to spend on an app. I hate the way they tricked me into thinking this was actually happening and gave me false hope until they told me i can’t do anything without money. i wish the app would be partially free with ads or something and having a subscription would unlock other things. because $320 a year is way to much for any subscription. I feel so dumb right now thinking that i could actually lose weight and be happy with how i look but i guess not.
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Response from developer
We would love to work with you to help you achieve your wellness goals, Kye, and we have many plans and pricing options available that may fit your needs better. Please email us at ASreviews@noom.com and we'll be happy to provide more details.
Enjoying the different approach
I am enjoying the different approach to weight loss from Noom. It’s not a diet it’s a reboot to my food choices and mindset. As I progress through each day the logging meals vs weighing is showing me what I am eating in each food group and how it affects my weight. Their is ups and downs. In the beginning my food was pretty much landing in orange even though I thought I was being good. I like the lessons too they are not boring they are relative to what I need to read. I have tried powders, fasting, counting points all sorts. With Noom I am eating better than ever but eating the right foods at the right time. The scale is going down and it’s not hard and I am not starving.
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Response from developer
We're so glad to hear that you're enjoying our approach, and we can't wait to see you reach your ultimate goal! Keep up the great motivation!
App Didn’t Work. No Help or Support. Declining Service.
I subscribed to NOOM for several years. In the beginning it was a great App. Unfortunately it has greatly deteriorated with a major loss of the personal support from Coaches it once provided. Noom unilaterally introduced “Circles” basically removing the personal individual coaching with predefined social chat groups. And unfortunately “customer service” and “tech support” has declined, too. I dropped this App after weeks of frustration trying to get the App to simply record food entries and having the App repeatedly crash or freeze requiring constant annoying reboots. I have chosen another more highly ranked and frankly much better App to replace Noom. Very glad I did! Do your Homework, lots of better choices in this Space.
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Response from developer
We're sorry to hear about your experience, and we appreciate your feedback. We'd like to understand your concerns better and see how we can improve. Please reach out to us at ASreviews@noom.com so we can address your issues and learn from your experience. Thank you.
Didn’t work for me
I had high hopes when I signed up. Seemed like a very interesting concept and I will admit I did get some helpful insights and I feel like some of my eating habits changed. But I did not lose weight.
The premise of this app is that you need to log everything you eat and drink and this is why it ultimately didn’t work out for me. If you’re someone who eats a lot of ready meals or meticulously weighs your food with scales, maybe it will work for you. I make all of my food from scratch and found it exhausting having to type in every ingredient and how much of it I was including. When I tried to add the pre-existing version of a meal, it would tell me I’d consumed like 1000 calories on a salad, which I knew couldn’t be right. I found myself starving myself trying to stay within the calorie budget. And weighing myself every day and seeing no difference.
Perhaps it works if you have hours a day you can dedicate to it. But I cancelled before they could bill me again, and was not given a refund for the time I’d paid for in advance that I would not be using the app. I was sold on the big promise that it would help me lose like 20kgs by summer 2023. Well summer’s here and I’m still the same weight so…
The premise of this app is that you need to log everything you eat and drink and this is why it ultimately didn’t work out for me. If you’re someone who eats a lot of ready meals or meticulously weighs your food with scales, maybe it will work for you. I make all of my food from scratch and found it exhausting having to type in every ingredient and how much of it I was including. When I tried to add the pre-existing version of a meal, it would tell me I’d consumed like 1000 calories on a salad, which I knew couldn’t be right. I found myself starving myself trying to stay within the calorie budget. And weighing myself every day and seeing no difference.
Perhaps it works if you have hours a day you can dedicate to it. But I cancelled before they could bill me again, and was not given a refund for the time I’d paid for in advance that I would not be using the app. I was sold on the big promise that it would help me lose like 20kgs by summer 2023. Well summer’s here and I’m still the same weight so…
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Response from developer
We're so sorry that you've had a negative experience, and we appreciate you sharing your thoughts here. This is definitely not our goal, as our mission is to always help and empower our Noomers. Remember, you can always reach us at ASreviews@noom.com if you need anything!
New mindset
This app is changing my mindset. I had read the reviews but honestly didn’t really understand what was beyond the walls of this app. I have been an all or nothing when it comes to my health. All the way in or all the way out and I would make a plan and be very good at sticking to it but one slip and I would be all the way out. This is teaching me that it doesn’t need to be this way. Food isn’t good or bad, it just needs to be eaten in moderation and always without guilt, this app allows you to track and really understand it all. I have been doing it for almost 2 weeks and have lost 2kg’s. I feel happy, healthy and balanced, not restrictive like I have in the past. I am grateful for this app in my little world because we are not taught nutrition and our body connection properly in this world. Noom helps this.
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Response from developer
We love to hear that you're having success - keep up the great motivation. You've got this.
Too expensive
At the beginning, their app gives u an estimated date claiming we can reach our desired weight if we stay in their recommended calories range. Once u join and pay almost $150, their game starts. They provide us with a line chart which starts from the current date and it goes to the estimated date which they claimed u can reach ur desired weight then. U will soon notice the sharp decline in the trend is so fake and unrealistic. The slope seems to be 45 degree dude! How a human being can spend 1.2 calories per day and lose that amount of body mass!!! So u understand it wont work and u’ll see that the line keeps shifting in the following days!!! For example, at the beginning the told that u’ll reach ur weight on 6th of April, the second day of ur diet the line shows u’ll reach ur desired weight on the 7th of April and the game goes on!!! I even ask about why this is happening and their support just said that usually the app doesnt do that!!! it was a waste of money and didnt worth more than $10 for 2 months.
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Response from developer
We are sorry to hear that you're disappointed with Noom! Our Support team would love to help! Remember, you can always reach us at ASreviews@noom.com if you need anything!
