Uploading? Maybe, maybe not.
Doesn’t Recognize the Tip line
Completely worthless app and total downgrade from Snap.
I’ll have to go back to keeping paper receipts and just uploading within the Chrome River app itself. What a pain.
Can’t even login
Big improvement over the previous app
Big improvement over the previous app
Camera
Response from developer
We've fixed a bug affecting Pro and Pro Max users that caused blurry photos. The update ensures you can now capture clear and focused images. Regarding the camera lens choice, our app uses the Primary lens (1x) instead of the telephoto (3x) or ultra-wide (0.5x) lenses. The Primary lens offers the highest resolution and avoids edge distortion, unlike the ultra-wide lens which is ideal for landscapes but not close-up shots. For capturing receipts, the Primary lens needs about 6 inches of distance for optimal clarity, whereas the ultra-wide lens causes noticeable distortion at close range. This clarity is crucial for our OCR processing to accurately extract information. We value your feedback and have documented it for future improvements. Thank you for using our app and sharing your thoughts!
Low functionality
Response from developer
Hi, we appreciate you notifying us of the issue where photo reel/gallery uploads were disabled. This issue was resolved on version 1.2.1 and we hope you'll try out the restored functionality. Our goal is to make this new app essential in your expense reporting and will be rolling out major new features that will accomplish this. We hope you'll grow with the app as these features continue to come to market. Thanks!
No way to enter total
Response from developer
Hello! We have been making a calculated decision on this part to remove the need for users to enter totals for receipts. We've made a significant push to improve our OCR to understand handwriting and improve accuracy for receipts to make this unnecessary for users. Many of these improvements have been rolled out for U.S. users already. This doesn't mean that if the need truly is not being met that we won't include this capability again in the application, so we are keeping a close eye on the feedback. We hope that you will work with us to improve the OCR to the point that you feel it unnecessary as well to enter receipt totals. You can notify ocr@chromeriver.com for any receipts you feel did not extract correctly and we'll include that in our training data. Thanks!
Upload to Chrome river very slow
Response from developer
Hello, I've noticed that this issue appears to have occurred on an older version of the application. We sincerely apologize if the app was not loading correctly for some users. However, we have resolved our authentication redirect issue since the version you were using. If your company has setup their SSO for the mobile app, then you should be able to log in now. The app is designed to load instantly just like, if not faster than, CR SNAP. Thanks!
Upload a PDF?
ChromeRiver email ingestion is spotty at times, so having the ability to browse a file is important.
Response from developer
Hi Andrew, thanks for sending your feedback. We have plans to implement this functionality and we understand the simplicity of sending all your receipts through a single point source for our users. This functionality will be delivered amongst a few other receipt capture usability enhancements that we have planned in 2024 and we look forward to delivering that to you and all other users who share your frustration.
