great app just a little problem
i've had this wand and app since Christmas and the grip sensors wasn't working as well as i expected but after a couple days it started to work out and now it works like a charm so i recommend for harry potter lovers. just needs more spells!!!
I love it, however, some effects can be better.
I honestly love the wand. I use it quite a few times. The app it self works well. When you select a spell it shows you more information of the spell, when it was used in the movie, and even the pronunciation of the incantation. When you preform the spell it shows an animation and a plays an audio. The issue with the audio is that most of them cut off at the end rather than fading. Another issue is when you go back to the spell list and perform any spell, the audio is shortened and won’t give the full of effect of the spell. I would love to have the full audio effect even when in the spell list section of the app. I know this is minor but it would help create the magic.
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Cool concept, horrible design flaws
I love it and I like the whole concept and idea but I can’t get my wand to work the way it needs to and I hold it where you’re supposed to but it won’t work and it’s not even showing up on the grip sensors in the app that I’m even holding it even when I’m squeezing it as hard as I can it still won’t do anything, if you improve it I’ll give it a higher rating.
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Not Alexa or google compatible
It says it can talk to lights, speakers and tv’ but there is just minimal support. There are two light bulb types it can talk to and they cost about $40 per bulb. The interface to blue tooth speakers is through your phone. The control to tvs only works if you have Apple TV. If that all is ok with you and your ok with $150 price tag for a wand that has cool colors then this might be the wand for you. But for someone like me who wanted to interface with Alexa then I’m out of luck until they get that working.
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There’s a common theme here, fix the app and the product
Cheaply made plastic wand, a beautiful idiot of an app that doesn’t connect to smart lights, which I purchased with a hub just because I got the wand for a gift and wanted to make full use of it.
The wand is connected and reads the lights but doesn’t do anything even though it connects to and operates speakers.
There is no customer we service help and I am considering demanding a refund. Excellent idea, poorly developed product. I hope you start thinking of AR and home applications to make the $150 worth it for my poor family member who bought a toy worth all of about 40 bucks.
The wand is connected and reads the lights but doesn’t do anything even though it connects to and operates speakers.
There is no customer we service help and I am considering demanding a refund. Excellent idea, poorly developed product. I hope you start thinking of AR and home applications to make the $150 worth it for my poor family member who bought a toy worth all of about 40 bucks.
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Response from developer
Hi there, we'd like to help! We have some wizardly tips and tricks on interacting with compatible smart lights should you need them in the future: help.harrypottermagiccasterwand.com/lights. If your smart light spells are not working as expected, please send us an owl or chat with us at help.harrypottermagiccasterwand.com/contactus. We look forward to hearing from you soon. Thanks! Magic Caster Wand Support
Features don’t work as described
Wand itself feels cheap and flimsy. Phillips hue lights are unresponsive to spells despite being connected correctly and showing as connected in the app. Very disappointing.
Don’t buy, if it doesn’t work they won’t let you return!
My wand won’t work right.
It’s painful for me to hold (it has 4 grip sensors and you HAVE to hold it the way they expect or it won’t work). And mine seems to have a drift problem making it impossible to use.
I worked with their support for over a week to no avail.
The return window is 30 days from date of receipt, and due to the slowness of their responses (and their tendency to only try addressing 1 issue, ignoring the other), I finally gave up on support and requested a return.
After a full week they finally replied saying they needed me to send more info before they can start the return process.
I replied with that info and waited over 2 weeks with no response.
I emailed them again asking about my return and they replied that they can start a return but wanted to know why first (I had sent multiple support requests prior to this so THEY SHOULD ALREADY KNOW).
I explained BOTH problems, and clarified I was bothered they were making me repeat this, and they just replied AGAIN with the same steps their support had ALREADY given me, which again ignore one of my issues COMPLETELY).
THEY have to initiate the return process, and at this rate they are sandbagging me closer and closer to the end of 30 day return window.
It’s painful for me to hold (it has 4 grip sensors and you HAVE to hold it the way they expect or it won’t work). And mine seems to have a drift problem making it impossible to use.
I worked with their support for over a week to no avail.
The return window is 30 days from date of receipt, and due to the slowness of their responses (and their tendency to only try addressing 1 issue, ignoring the other), I finally gave up on support and requested a return.
After a full week they finally replied saying they needed me to send more info before they can start the return process.
I replied with that info and waited over 2 weeks with no response.
I emailed them again asking about my return and they replied that they can start a return but wanted to know why first (I had sent multiple support requests prior to this so THEY SHOULD ALREADY KNOW).
I explained BOTH problems, and clarified I was bothered they were making me repeat this, and they just replied AGAIN with the same steps their support had ALREADY given me, which again ignore one of my issues COMPLETELY).
THEY have to initiate the return process, and at this rate they are sandbagging me closer and closer to the end of 30 day return window.
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Response from developer
Hi, we want you to be happy with your Magic Caster Wand. If for any reason you're not, please send us an owl or chat with us at help.harrypottermagiccasterwand.com/contactus so we can make it right for you. Thanks! Magic Caster Wand Support
app is not accessible
I am completely blind and I am a huge fan of Harry Potter. The spell book in the magic caster app is not accessible for people who are blind. This is because while there are images of the wand motions, the motions are not described in writing so there is no way I could cast the spells with the magic caster wand without asking someone else for help. I was considering buying the magic caster wand but there is no point if I can't cast the spells myself. You should include written descriptions for how to perform the various wand motions so that people who are blind can use the magic caster wand.
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Response from developer
Hi there, thanks for sharing your feedback! We want everyone to have a magical experience, so we've shared your comments with our team. Please send us an owl or chat with us at help.harrypottermagiccasterwand.com/contactus if you have any additional feedback for us. Thanks! Magic Caster Support
Rubbish
We were very excited to pre order two wands for our Harry Potter mad family.
The wands are quite flimsy and look very cheap. The only thing we like about the wand are their boxes that play the tune and light up when they are opened, that’s quite magical.
It’s most disappointed that we can’t cast spells at the TV as need an Apple TV (not the app) or a fire tv (not the app) but instead only on a phone or iPad.
The spell practice and duelling too is pretty rubbish and constantly loosing connection.
It’s smart features are not what we’re advertised and I would say a waste of the £300 for the two wands.
I would hope that the creators create some way of making it more usable on mainstream devices etc or I can’t see many people keeping or using their wands past the initial try out of the box.
The wands are quite flimsy and look very cheap. The only thing we like about the wand are their boxes that play the tune and light up when they are opened, that’s quite magical.
It’s most disappointed that we can’t cast spells at the TV as need an Apple TV (not the app) or a fire tv (not the app) but instead only on a phone or iPad.
The spell practice and duelling too is pretty rubbish and constantly loosing connection.
It’s smart features are not what we’re advertised and I would say a waste of the £300 for the two wands.
I would hope that the creators create some way of making it more usable on mainstream devices etc or I can’t see many people keeping or using their wands past the initial try out of the box.
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In-App experience
I thought I had a broken wand as the grip sensors did not work. Interestingly, when the app is not open the wand it’s self actually seems to cast spells.. not sure what’s wrong as this is the newest version of the app. Not worth spending the $150 to find out the app didn’t work. This is something they should have had figured out before launching it. Very anti-climactic.
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