Just purchased app on my new phone and keeps telling me to contact customer service to log into app on the phone I don’t have anymore. I have the subscription and won’t let me use it so I canceled it. It’s an awful customer service cus sends the same message over and over to contact customer service and then say contact them later and they will take a look and then the same message ~ complete wast of time !!!! Awful app!!!
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Developer Response
We are very sorry to bring you a bad experience. We have rectified and criticized the problem. We have also made improvements and manually migrated your account.I paid the 7.99 for the month and when I was trying to text my client, the text wouldn’t go thru without paying 2.00 for a 100 points to use text message. What is the 7.99 for if you have to keep paying for points to use text? Hard pass
Developer Response
Hello, thank you very much for your use and support. Subscribers will get the right to use a phone number, and users will get a fixed number of free points every month. The excess points need to be purchased additionally to use. Our cost is relatively high and we do not support unlimited use. If you have any questions, you can contact our customer service at any time, 24 hours online.I was downloading the app so I can talk to people because my iPhone won’t let me for some reason and I opened the app first thing was the number I picked my number next was the payment I declined it then I was going to text ___ then I pressed send I still had to pay can y’all please make it to how we don’t have to pay just to text that’s how you know they asking for money
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Developer Response
Hello, thank you very much for your use and support. Subscribers will get the right to use the phone number. I provide a free trial. If it is not suitable, you can cancel the subscription at any time. There are detailed reminders on the subscription page and terms. If you have any other questions, you can contact our customer service at any time, 24 hours online.Developer Response
Hello, thank you very much for your use and support. We will continue to work hard to provide you with better servicesI deleted this app after signing up for the free trial because even though it says it works with my phone l, it really doesn’t. Not in any kind of useable way. I went to subscriptions to cancel the free trial so I didn’t get billed when the free period was over and it didn’t appear anywhere...not until it billed me for a subscription I can’t use and took my last 8 dollars. I want a refund for the subscription. I never used the the service because it doesn’t work and I canceled the subscription right away once it actually showed up. I think that whole free trial doesn’t show up as a subscription until after your billed is a poor practice by apple and should be changed. Gimme my money back please kind sirs and or madams.
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Developer Response
Hello, I'm sorry for your bad experience. During the free trial period, you get a phone number. After you decide not to use it, you need to cancel the subscription in the settings of your mobile phone. We have instructions on the subscription page, and there are also instructions and reminders in the subscription terms. You can contact our customer service in the App in time, and we will give you guidance and do our best to solve your problem based on the situation you mentioned.paid 2 dollars for 100 points and didn’t get the points nor my money back, customer service isn’t responding.
Developer Response
Hello, thank you very much for choosing our app. As far as I know, you have contacted customer service. We need you to provide payment screenshot information to prove that the Points have failed to arrive in your account, and then we will give you Points and additional compensation. If you still have any questions, you can contact our customer service at any time.I can’t change my phone number
Developer Response
Hello, thank you very much for choosing our app. We currently do not provide a function that directly allows users to change their phone numbers, but you can contact customer service to help you choose a new number. . If you have any questions, you can contact our customer service at any time, we are online 24 hours a day.Free for 3 days but runs off points
Developer Response
Hello, thank you very much for choosing our app. During the free trial, we have free points, and subscribers will receive a fixed number of free points every month. The part that far exceeds the cost requires users to purchase additional products. If you have any questions, you can contact our customer service at any time.I was searching for a “Free Text app” and downloaded this one, when opening it ain’t free, only 3 day free trial then pay … so this is not free “NOR FREE TEXT APP”
Developer Response
Hello, this is a false accusation. Thank you very much for using our App, but I suggest you read the description of our App introduction and in-app purchase page. We have never said that we are a "Free Text App". Our purpose is to provide users with a cheaper price. Phone number for calling and texting.
The purpose of providing users with a free trial for three days is to give users the opportunity to learn about our App and then allow users to determine whether to use our App. This is to provide convenience to users, and there are instructions on the subscription page to remind users to cancel their subscription in time.They try to charge you after offering a free trial on top of that the number doesn’t even work. These reviews are fake DO NOT USE THIS APP.
Developer Response
Hello, thank you very much for using our App, but you have hurt our fiery hearts. Our comments are real. We provide convenience to many users every day and our customer service will also receive many online praise services.
The purpose of providing users with a free trial for three days is to give users the opportunity to learn about our App, and then allow users to decide whether to use our App. This is to provide users with convenient behavior and give the other party a chance to choose between each other, and there is a description on the subscription page to remind users that they do not want to use it. Please cancel your subscription promptly to continue using it.
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