LOOP User Reviews

LOOP - Discover, Pay, Grow

COMMERCIAL BANK OF AFRICA LIMITED

Business

Finance

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I am very dissapointed, I forgot my PIN Number and the application is not allowing me to change it

What’s the way forward?

PhillOmg

2 months ago

Response from developer

Hello PhillOmg, please contact us on 0709714444/0730714444 or via social media: Instagram: @LOOPkenyaofficial, Facebook: LOOP Kenya, or X: @LOOP_KE for prompt assistance. We are on standby for support. ^LL

Cant login

I cannot login to the app for some reason and i am at a supermarket trying to clear my bills they should do something with this ,,,

Jesuskakak

5 months ago

Response from developer

Hi Jesuskakak, thank you for reaching out. Please consider updating your LOOP app on App Store to access your account. In case of any challenges, please contact us on 0709 714 444 for further assistance. ^BM

Payment delays

Please work on immediate transfers.

Danty Munior

9 months ago

Response from developer

Hello Danty Munior, we sincerely appreciate you for sharing your thoughts and taking the time to rate LOOP. Your feedback means a lot to us as we constantly strive to enhance our services. We would genuinely love the opportunity to delve deeper into your feedback to better understand your perspective. Please contact us on 0709714444/0730714444 or via social media: https://www.instagram.com/ncbaloop/ on Instagram, https://www.facebook.com/NCBALoop/ on Facebook, and https://twitter.com/NCBALoop on Twitter for further engagement. Your insights are invaluable in helping us refine our offerings to better meet your needs and expectations. Thank you once again for your contribution towards making LOOP even better. #MoneyMadeSmarter. ^LL

Sign in

I’m not able to sign into the new version of the app… I’m connected to the WiFi but it still tells me to connect for me to be able to sign in.

user198643

10 months ago

Response from developer

Hello user198643, we apologize for any inconvenience you have encountered while attempting to sign into the new version of the app. Kindly switch to mobile data and retry logging in. If the problem persists, kindly reach out to us on +254709714444 or social media platforms, we are on standby to offer additional support.

Poor services

The whole system needs improvement.The reps are rude and act like they don’t want to help you. They have different conflicting information among them all the time. They don’t respond messages and emails. Do yourself a favour and don’t put your money here. Find another bank.

Misma’am

10 months ago

Response from developer

Hello Misma’am, we’re sorry to hear about the negative experience. Providing top-notch service and assistance is our top priority. Please know that your feedback is important to us, and we take it seriously. We're fully committed to promptly addressing these issues and making necessary improvements to ensure that every interaction with our representatives is positive and beneficial. We would appreciate the chance to further discuss your specific concerns so that we can work together towards finding a solution. Please don't hesitate to contact us on +254709714444 or social media platforms, and we'll do everything within our capacity to assist you and regain your trust in our services.

New update

Here we go again!!!! A forced update that then cannot open as the APP is stuck on the update screen. Total garbage. Had to delete the app to reinstall.
Still does not work!!!!!!!!
Keeps sending me to App Store to update, then back and forth!!!!
WHY CANT I JUST LOG IN USING A BROWSER????

This is not a service, it’s a joke.
Does anyone test this before you release it? Makes you want to change banks.

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Tony The Tinkerer

a year ago

Response from developer

Hello Tony, we are sorry to hear that you had a negative experience with the App. Feel free to reach out to us via +254709714444 incase you encounter any challenges.

Fees charges

It is costing me more money to transfer money from Loop to NCBA why?

EffieJenny

2 years ago

Response from developer

Hi Effie, thank you for taking the time to rate us. Kindly note that transactional charges apply for transfers between your Loop account and other bank accounts. Kindly click on this link to view our tariff guide: https://loop.co.ke/wp-content/uploads/2023/01/Loop-Tariff-Guide-January_2023.pdf. You may also call us on +254709714444 for further engagement. We are on standby for support. #MoneyMadeSmarter

Horrible

This app is so bad you wonder if they fired the entire design team. Zero consideration of user experience. Worst user experience ever on a banking app.

Jakaya28

2 years ago

Response from developer

Hi Jakaya28, we appreciate you taking the time to share this candid feedback with us. Rest assured that we are committed to ensuring that you continue to enjoy a delightful and seamless banking experience with us. This insightful feedback has been forwarded to the relevant teams for review. Additionally, we are available around-the-clock for any assistance you may need. Please get in touch with us on +254709714444. We appreciate your continued business support. #MoneyMadeSmarter

Not working at all

I am unable to login to the app. Poor upgrade.

MaxKimutai

2 years ago

Response from developer

Hi MaxKimutai, thank you for reaching out to us. Please reinstall the app on your device and retry logging in. In case you still encounter challenges, please contact us on +254709714444 for further assistance. Our crew are on stand-by for support. We have also noted your feedback for our review. #MoneyMadeSmarter