Card Suite Lite User Reviews

Fidelity National e-Banking Services, Inc.

Top reviews

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Good-but wish I Could add Nicknamed

I have multiple cards for multiple accounts. Wish I could add nicknames to know which card is which without having to look up the number or view history. Other than that it’s fine!

Smokyh

a month ago

Facial recognition doesn’t work right

Only complaint is you can’t use the facial recognition to log in. I don’t think anyone likes having to enter username/password anymore. Other than that it works as it should.

carl - small business user

a month ago

Kathleenolivia

This app is very hard to use. I can never open it even though I put in the correct information. They say they will send a token to my email and they don’t send on. Very frustrating.

Kathleenolivia

2 months ago

Response from developer

Dear Kathleenolivia, We’re sorry to hear you’re experiencing issue with your email OTP. We suggest to check the Spam folder of your email for the OTP. If the issue persists, please get in touch with your financial institution so that they may submit a ticket to us for assistance. Thank you, Card Suite Team

Hard to use

This app refuses to load. I have to uninstall then reinstall at least two or three times a week. I also get several error messages and frozen screens that basically force me to reinstall. I like using the app when it works but that s only about 20% of the time. Please figure out a way to make this more reliable especially when my financial institution requires this app in order for me to control my debit card.

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Gambel Oak

3 months ago

Response from developer

Dear Gambel Oak, We’re sorry to hear you’re experiencing issues with app loading. Please get in touch with your financial institution so that they may submit a ticket to us for assistance. Thank you, Card Suite Team

Terrible

My bank switched to this app And it doesn’t work. I don’t get any notifications on my phone when I use my card. I never had a problem with the other app. I don’t know why they switched this app is junk.

scooter w

3 months ago

Response from developer

Dear scooter w, We’re sorry to hear you’re experiencing issues with notifications. You can try reviewing your Notification Settings under the "Profile Settings" to resolve the issue. If the issue persists after that, then please get in touch with your financial institution so that they may submit a ticket to us for assistance. Thank you, Card Suite Team

Works fine but…

The only complaint I have it that the facial recognition doesn’t work if you have been out of the app longer than 1 hour. Facial recognition should work regardless of the last time you used the app if that is how you setup your login preference. I have the iPhone 13 and all of the other features work fine. Transaction alerts, change of password, showing of transaction history, and how much I have spent works fine.

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Eric4wheelin

3 months ago

Response from developer

Dear Eric4wheelin, We’re sorry to hear you’re experiencing issues with facial recognition. You can try updating or reinstalling the app. If the issue persists, please get in touch with your financial institution so that they may submit a ticket to us for assistance. Lastly, we are happy that you are able to enjoy the other features. We really appreciate your feedback. Thank you, Card Suite Team

App does not work

I began using this app, or was forced, when secure equip was no longer supported. The app does no tracking of any purchases or spending. Information is never updated. I receive no notifications whatsoever. I’m fairly certain the app probably doesn’t freeze or lock cards either. The app is non functioning and should not even receive a single star.

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Ronny Donnyy

4 months ago

Response from developer

Dear Ronny Donnyy, We hear your frustrations and sincerely apologize for the issues with transaction history and notifications. We suggest reviewing the notification settings under the Profile settings of the app. If the issue persists, please reach out to your financial institution or bank so that they may contact us for assistance and resolution. Thank you, Card Suite Team

Can never get through sign up process

I have an iPhone 14 Plus and my software is updated. The app has the latest update available in the App Store and yet I go through the task of putting all of my information into the application during sign up and for some reason, it gets to the last page and then says there is an issue connecting to server and try again.
I have tried time and again and to no avail.
This is so terrible!

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Tabikell

4 months ago

Response from developer

Dear Tabikell, We’re sorry to hear you’re experiencing issues with the app registration. We suggest to update the app. If the issue persists, please get in touch with your financial institution so that they may submit a ticket to us for assistance. Thank you, Card Suite Team

App is useless

Doesn’t work most of the time, and when it does, it makes you have to manually log in. It’s a complete waste of time, and I would rather have SecureLock Equip back, than this garbage.

Black Rose 92

4 months ago

Response from developer

Dear Black Rose 92 , We’re sorry to hear you’re experiencing issues with the app login. We suggest to update the app. If the issue persists, please get in touch with your financial institution so that they may submit a ticket to us for assistance. Thank you, Card Suite Team

Change password

This app is worthless. It won’t let me change my password. I got rid of this app.

Shan1199

5 months ago

Response from developer

Dear Shan1199, We’re sorry to hear you’re experiencing issues with password change. We request you to try installing the latest version where the issue is resolved. In case the issue persists, please get in touch with your financial institution so that they may submit a ticket to us for assistance. We hope you’ll give us another chance and appreciate your time and consideration. Thank you, Card Suite Team