Doomed to fail
I was excited when I found Glamping Hub and saw how much lower their fees were than competitors. However, when I sent the booking request for my chosen rental, I could see it for a short amount of time but then it disappeared without saying my request was denied/accepted. There was no trace of there ever being a booking request in archived or anywhere. I was worried this glitch would cause me to be charged and my rental information to be lost, causing me to lose hundreds of dollars.
I called their support several times, each time it rang and went to a voicemail which said to leave a message and they would call back, which did not happen. I also sent them a message and did not receive a response from that either.
So, eventually I went to VRBO, found the same listing and messaged the owner, who thankfully took care of this and I happily paid the extra fees to book through VRBO and feel like I was dealing with a much more reputable business, and immediately knew I had my rental booked.
I definitely would not book through this glitchy app/website, because in addition to my pending booking disappearing most pages would not load or only half of the page would load. I experienced this in both their website and the app.
I was really hopeful to find a business with much lower fees, but with as many problems as this had I don’t foresee them being around very long unless they make some major changes and fixes.
I called their support several times, each time it rang and went to a voicemail which said to leave a message and they would call back, which did not happen. I also sent them a message and did not receive a response from that either.
So, eventually I went to VRBO, found the same listing and messaged the owner, who thankfully took care of this and I happily paid the extra fees to book through VRBO and feel like I was dealing with a much more reputable business, and immediately knew I had my rental booked.
I definitely would not book through this glitchy app/website, because in addition to my pending booking disappearing most pages would not load or only half of the page would load. I experienced this in both their website and the app.
I was really hopeful to find a business with much lower fees, but with as many problems as this had I don’t foresee them being around very long unless they make some major changes and fixes.
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