App doesn’t load!
Does not work on my device
Is it really necessary to slowly type out the camera location identifier before starting to load the camera? When starting up or switching between the Allen Rd and Van Horn cameras, getting that picture up quickly is vital - we’re driving in our cars, and need to have this information to make a decision on which way to go.
I’m hoping for the best long-term, but the early effort is quite disappointing.
Basically non-functional
Doesn’t work
Response from developer
Hello Wth2013 Thank you for taking the time to provide feedback on our Woodhaven train crossing app. We're sorry to hear that you've experienced issues with the camera feed not loading, and we understand how frustrating this can be. We are currently investigating the issue and working to optimize the camera system to ensure that it loads quickly and reliably for all users. We apologize for any inconvenience this has caused, and we appreciate your patience as we work to improve the app's performance. In the meantime, we recommend checking the app periodically to see if the issue has been resolved. If you continue to experience issues with the camera feed, please don't hesitate to reach out to our customer support team for further assistance. Thank you again for your feedback, and we hope to provide you with a better experience in the future.
Won't load
Response from developer
Hello Nella324 Thank you for sharing your feedback on our Woodhaven train crossing app. We are sorry to hear that you've had difficulty loading the app, and we understand how frustrating that can be. We apologize for any inconvenience caused by the app's poor performance, and we're actively working to address any technical issues that may be affecting its performance. If you're still experiencing difficulties with the app, we recommend trying the following steps to see if they help: Check that you have a stable internet connection. Make sure that you have the latest version of the app installed on your device. Try closing the app and restarting it. If none of these steps work, please don't hesitate to reach out to our customer support team for further assistance. We are committed to providing our customers with a reliable and user-friendly app, and we appreciate your patience as we work to resolve any technical issues. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
App
Response from developer
Hello Resident ww Thank you for taking the time to provide feedback on our Woodhaven train crossing app. We appreciate your comments and apologize for any inconvenience caused by the slow performance of the app. We are aware of the issue and are working to optimize the app's performance to ensure that it loads faster and more reliably. As you mentioned, we are currently using the same camera system as the one on the web, and we're exploring ways to improve the system's overall capacity. Please know that we take your feedback seriously and are committed to providing a better user experience for our customers. We appreciate your patience as we work through these issues, and we hope that you will continue to use our app in the future.
Very useful
Response from developer
Hello Newsfellow Thank you for taking the time to review our Woodhaven train crossing app, and we're glad to hear that you find the app useful! We apologize for any inconvenience caused by the slow camera feed loading and glitches in the app's performance. We are actively working to optimize the camera feed loading and improve the overall performance of the app. Our team is dedicated to enhancing the user experience and ensuring that our customers have a seamless experience while using the app. Thank you for your feedback, and please don't hesitate to reach out to us if you have any further comments or suggestions on how we can improve the app's performance. We appreciate your support and look forward to providing you with an even better user experience in the future.
Hopeful
Response from developer
Hello prbritt Thank you for sharing your experience with our Woodhaven train crossing app. We are sorry to hear that you've had trouble getting the app to work properly, and we appreciate your feedback. We would like to investigate the issue that you are encountering further to identify and resolve any underlying problems. If possible, could you provide us with more information about the specific issues you encountered when trying to use the app? This will help us better understand the problem and work to find a solution. Alternatively, if you would like to discuss the issue with us directly, please reach out to our customer support team, and we'll do our best to assist you. We value your feedback, and we'll work diligently to improve the app's performance to meet your expectations. Thank you again for your review, and we hope to hear from you soon.
Wonderful Idea but cameras don’t load
Response from developer
Thank you for your review of our app. We appreciate your feedback and are pleased to hear that the app worked well for you initially. We understand that the issue you experienced with the cameras not appearing after the initial load can be frustrating, and we apologize for any inconvenience this may have caused. We are actively working on improving the app and are taking all feedback into consideration to enhance the user experience. We appreciate your patience and understanding as we continue to work towards making the app more efficient and effective. In the meantime, we suggest restarting the app as a temporary solution to help ensure the cameras will take your request. We value your business and hope to exceed your expectations with future updates to the app. Please don't hesitate to reach out to us if you have any further questions or concerns. Thank you for your support.
Ok.
Response from developer
Dear Awtrain, Thank you for taking the time to provide feedback on our train crossing app. We appreciate your suggestion of having all the crossings on one scrollable page, and we would like to clarify that the app is a native one, not a webpage displaying three cameras. We apologize for any loading issues you encountered while using our app. We are constantly working to optimize the loading times for all users to ensure a smooth experience. Regarding your suggestion to bring the actual live cameras on the desktop web page version, we appreciate your concern. Please note that our app is a native one and not a webpage, and it accesses the live cameras directly. We strive to provide the best user experience possible, and we will continue to evaluate the technology and make changes as necessary. Thank you again for your feedback. We value your input and will use it to improve our app. Best regards,
