What’s going on here
Confirmed bookings were wiped from the app overnight causing me to be double and triple book myself into some classes as they weren’t showing up on the list. I can’t use the app to check how many classes I have left nor do waitlisted classes appear on the upcoming classes screen. I can’t see how many people are on the waitlist either. Seriously unimpressed, please consider rolling back this is trash garbage ux.
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Downgrade from the old app
I’ve recently rejoined coreplus and am loving being back but overall the new app is a downgrade from the previous version. It’s great that you can see photos of the instructors, but that’s probably the only positive.
The new app is glitchy and slow. Sometimes instead of getting onto a waitlist it says that I am “pending” and doesn’t show up in my upcoming classes… so I don’t know if I’m on the waitlist or not.
It doesn’t make sense that you can no longer see the number of reformer classes or class passes you have left within the coreplus app, you now have to go into the mind body app to get that information, which is inconvenient/double handling.
You also used to be able to see your number on the waitlist within the booking section as soon as you got onto it. Now you need to return to the home page, which again, is inconvenient.
The new app is glitchy and slow. Sometimes instead of getting onto a waitlist it says that I am “pending” and doesn’t show up in my upcoming classes… so I don’t know if I’m on the waitlist or not.
It doesn’t make sense that you can no longer see the number of reformer classes or class passes you have left within the coreplus app, you now have to go into the mind body app to get that information, which is inconvenient/double handling.
You also used to be able to see your number on the waitlist within the booking section as soon as you got onto it. Now you need to return to the home page, which again, is inconvenient.
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Love it!
It’s been 2 weeks as I bout a first time month pass to try all classes. Realllu enjoying the classes, the setal options and times available. Definitely will renew once my monthly has finished. I also love the fact that you can chose what suits with all sorts of packages and prices. Thank you 🥰 body feels great!
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My experience at CorePlus
When I started at CorePlus I could hardly move
After a few months of CorePlus Pilates I feel great, with more energy.
I now move freely
After a few months of CorePlus Pilates I feel great, with more energy.
I now move freely
Bad UX - horrible sign up process
When I’m typing in my credit card details, I can’t even what I’m typing.
Entering expiry month and date should be easy but your design is making the process so difficult.
Entering expiry month and date should be easy but your design is making the process so difficult.
Great app
Would be even better if you could filter schedule by type of class.
Getting there but needs further work
Booking in advance good ✅
Not showing place in waitlist bad ❌
No filter for class type bad ❌(I’m exclusively a reformer user- filtering out mat would help)
Calendar add function good ✅ but location isn’t in format native iOS Maps app can use to tap on to get directions and Estimated Arrival, bad ❌
Its not a buggy app which is good but really a prerequisite to any app. Fix the bad stuff and i’ll be happy as a fit clam on a reformer bed!
Not showing place in waitlist bad ❌
No filter for class type bad ❌(I’m exclusively a reformer user- filtering out mat would help)
Calendar add function good ✅ but location isn’t in format native iOS Maps app can use to tap on to get directions and Estimated Arrival, bad ❌
Its not a buggy app which is good but really a prerequisite to any app. Fix the bad stuff and i’ll be happy as a fit clam on a reformer bed!
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Downgrade
Functionality and ease of use is shot with this app. It is so much slower compared to the last app and takes about 10 seconds between clicking on a class, booking it and exiting out of the booking screen. I’ve also cancelled classes before but this hasn’t processed in the system, so I’ve been charged a no show. The waitlist functionality is also broken, I went from #5 to having “add to class” and pending, but when I click add to class an error shows, so it’s impossible to know whether or not I’m in the class.
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Waitlist numbers no longer show and calendar function doesn’t work
Why can’t we see waitlist numbers any longer? It was so handy to know how far down the list you were so you knew if it was likely you’d get in. Also the app not linking to my calender anymore is really frustrating.
Calendar only link not working
New app is good except that the ‘add to calendar’ function no longer works unless you release access to your full calendar (emails and details included). I’ve got my access in phone settings set to ‘calendar only’ and the app keeps saying I need to update access settings to add bookings to my calendar. Please fix!
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