Geekay User Reviews

Geekay

Geekay Group FZCO

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خدمه العملاء

اسواء خدمة عملاء مرت علي الصراحه إذا طلبت شي وطول معك وتبي تتواصل معاهم الله يعينك الصراحه ما عندك احد

iWa0

13 days ago

Response from developer

مرحبًا iWa0، شكرًا لمشاركتك ملاحظاتك. نحن آسفون لأن تجربتك لم تكن على مستوى توقعاتك. لا تتردد في التواصل معنا عبر البريد الإلكتروني support@geekay.com إذا كان لديك أي تعليقات أو مخاوف أو اقتراحات ترغب في مشاركتها. سنكون سعداء بتصحيح الأمور إذا منحتنا فرصة أخرى.

Bad customer service

i made a pre-order of a game that comes with 4 small free gift , once it arrived to me i noticed that 1 gift was missing among the 4 , i tried to contacted them by email and every social media account they have just to know what might seem the problem ,if its from them or from the gaming company, but no responses, they asked for my order number and i gave it to them then they didn’t contact me at all … they don’t care about customers

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MMSB11

a month ago

شركه نصابه ديرو بالكم

شركه نصب يسحبون منكم فلوس ويرسلولكم اكواد بسرعه بالبدايه وبعدها يوقفون وما يعطوكم شي ولا يردون على الرسايل ولا الايميلات ديرو بالكم منهم لا احد يشتري منهم شي

عبدالله بن حمد آل الشيخ

a month ago

Response from developer

عذرًا على التجربة التي واجهتها. يرجى التواصل معنا على Support@geekay.com للمساعدة السريعة. نحن هنا لمساعدتك.

Bad with customers services

I can’t lie they sell games and stuff you can’t find in the stores nearby you ,which made happy to order something from them , so i made a pre-order of a game that comes with 4 small free gift , once it arrived to me i noticed that 1 gift was missing among the 4 , i tried to contacted them by email and every social media account they have just to know what might seem the problem ,if its from them or from the gaming company, but no responses, they asked for my order number and i gave it to them then they didn’t contact me at all … they don’t care about customers

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MMSB11

a month ago

Unacceptable

I ordered a amazon gift card a few days ago and I still haven’t received my digital code, the support is the worst thing ever no one even responded by email or insta dms from days ago. This is beyond unacceptable, I’m even thinking of suing them if they don’t respond back!!.

F98november

a month ago

Response from developer

We are sad to hear that you didn’t have the best experience with us. You deserve better. You may reach us through our email - support@geekay.com for us to further assist. Thank you.

Scam

I payed for the digital code but it hasn’t been delivered. Support email is useless, they are not replying.

4ritm

2 months ago

Response from developer

Dear 4ritm, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via our email- support@geekay.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

They took my money and never gave it back

I have requested a refund for a pre order that i canceled “over a month “ago and the costumer service ignored me at first then when i started sending many emails and dms they told me it will be back soon, soon when? I don’t understand what kind of company takes over a month and half to give back a refund! Never in my life i have experienced this with any other company!

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Demalsa

2 months ago

Response from developer

Hi Demalsa, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free reach out to support@geekay.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

👎🏻

"They deserve the title of the worst customer service in the world."

ALNUAIMI

5 months ago

Response from developer

Thank you for your review. We're sorry to hear that you had such a frustrating experience, but we really appreciate you bringing this issue to our attention and that this will be shared to our team. Feel free to reach us via our email - support@geekay.com if you wish to discuss further.

Dont pay on this app thry are stealing money

This app not good i buy 6.5 kd card when i try to pay they send me otp for 51 KD on my bank card

shaheerhaseeb

8 months ago

Response from developer

Hi, We would like to chat with you about your experience with us. Can you provide us with your customer ID at Support@geekay.com so that we can reach out?

worst purchase experience

Conclusion: don’t make the purchase from this app,

First few digital codes instantly delivered, then, they didn’t send my codes for my following purchase. I have sent several message to their stupid email, no responses. This company is not trustworthy. There is no channel to get refunds.

Btw, Customer number never picked up.

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Victim in this App

8 months ago

Response from developer

We apologize for any inconvenience you may have experienced with the delayed delivery of your digital codes. To protect against fraudulent transactions, we may need to manually review orders that exceed certain thresholds. This process can occasionally lead to delays. If you have any further concerns or require assistance, please don't hesitate to contact our customer support team at Support@geekay.com We're dedicated to resolving your issue promptly.