I love this app!
I really hope that in the future they will add more currencies but for now I’ll just watch the price of my dream PC go up.
Response from developer
We’re glad to hear that you had a positive experience with our Pocamarket service. Your feedback helps us to improve our service. If you have any suggestions, feedback, or inquiries about our service, please feel free to contact our customer center at any time. We will continue to do our best and strive to provide even better service in the future. Thank you.
good app but login issues
Response from developer
Hello, We apologize for late response as well as any inconvenience you are experiencing. When you can not log in to the Pocamarket application, first please try restarting the app. If the problem persists, please try re-installing the app or logging in on the mobile website(https://pocamarket.com). Our website is optimized for Chrome. If you can not log in using the Pocamarket mobile webiste, please contact the customer center through e-mail(hello@infludeo.com) and we will try to provide further help. It would be very helpful if you could provide us with your log in e-mail address, as well as which social media service you are trying to log in with when contacting us. Thank you.
Refund please!!
Response from developer
Hello, we apologize for late response. Due to the nature of our platform, where payments are settled with sellers immediately after purchase, we cannot provide refunds for any cards purchased that are stored in the collection. As this is important information, we clarify and notify you of this policy before your purchase. You can proceed to the payment step only after agreeing to this policy. There is no set storage period for the photo cards in your collection, and Pocamarket occasionally offers shipping discount promotions. We recommend shipping your items during one of these events. Thank you in advance for your understanding.
Unable to login
Response from developer
Hello, We apologize for late response and any inconvenience you are experiencing. When you can not log in to the Pocamarket application, first please try restarting the app. If the problem persists, please try re-installing the app or logging in on the mobile website(https://pocamarket.com). Our website is optimized for Chrome. If you can not log in using the Pocamarket mobile webiste, please contact the customer surport team via e-mail(hello@infludeo.com) and we will try to provide further help. It would be very helpful if you could provide us with your log in e-mail address, as well as which social media service you are trying to log in with when contacting us. Thank you.
Dynamic/surge pricing, lots of fees
there’s fees for everything: recharging, shipping processing, and a fee to use PayPal. I am also not a fan of the surge pricing plus the member pricing. seeing album and benefit pcs shoot up in price by 500% is also shocking. there’s no perks to using their services, discounts are once a quarter at best, and usually only for new accounts.
Hard to navigate wishlist. their server is really needing an upgrade as well.
Response from developer
Hello, we apologize for late response. Pocamarket is the ultimate all-in-one K-pop photocard platform, offering over 240,000 verified photocards and worldwide shipping from South Korea. We inspect, register, and categorize all photocards that sellers send to Pocamarket's inventory. When an order is placed, we locate, sort, and package the specific photocard for shipment. Through this systematic process, Pocamarket provides a safe environment where each user can confidently purchase(transact) high-quality official photocards. All fees help cover the costs of these procedures. Also, at Pocamarket, we display our fees transparently and clearly. You can check the fees in the usage guide under Purchase - Fee & Price. We will continue striving to offer even better service in the future. Thank you in advance for your understanding.
Price changing from low to high! Stop this
Then it’s crazy how it was so low then a week or a few days later you guys raise the prices to $18 on twenty? Also wonyoung album pcs should not be over $50>$40 so please fix this you guys are the most trusted website i brought from but please fix this situation with pricing things
Response from developer
Hello, we apologize for late response. The prices may change in real-time during the purchasing process due to new product listings or other purchases occurring. To minimize confusion, we display the final payment amount at the last step of your purchase, so please check it before finalising your payment. Thank you in advance for your understanding.
Not upfront with what you’re actually getting
Response from developer
Hello, we apologize for late response and any inconvenience you are experiencing. At Pocamarket, we display our fees transparently and clearly. You can check the fees in the usage guide under Purchase - Fee & Price. Pocamarket is the ultimate all-in-one K-pop photocard platform, offering over 240,000 verified photocards and worldwide shipping from South Korea. We inspect, register, and categorize all photocards that sellers send to Pocamarket's inventory. When an order is placed, we locate, sort, and package the specific photocard for shipment. Through this systematic process, Pocamarket provides a safe environment where each user can confidently purchase(transact) high-quality official photocards. All fees help cover the costs of these procedures. We will continue striving to offer even better service in the future. Thank you in advance for your understanding. Thank you.
Terrible app with significant hidden fees
Response from developer
Hello, we apologize for late response. At Pocamarket, we display our fees transparently and clearly. You can check the fees in the usage guide under Purchase - Fee & Price. Pocamarket is the ultimate all-in-one K-pop photocard platform, offering over 240,000 verified photocards and worldwide shipping from South Korea. We inspect, register, and categorize all photocards that sellers send to Pocamarket's inventory. When an order is placed, we locate, sort, and package the specific photocard for shipment. Through this systematic process, Pocamarket provides a safe environment where each user can confidently purchase(transact) high-quality official photocards. All fees help cover the costs of these procedures. We will continue striving to offer even better service in the future. Thank you in advance for your understanding.
Terrible fees please avoid unless…
Response from developer
Hello, we apologize for late response. All photocard prices displayed on Pocamarket are set by the sellers. We hold many discount promotions over the course of a year, so you can get the photocards you want to at an even more reasonable price. Be sure to keep an eye on our events! Thank you.
No cart :(
Response from developer
Hello, We apologize for the delayed response. We’re excited to announce that the cart feature is finally available on Pocamarket! You can now purchase up to 20 items in one transaction, so feel free to take advantage of it. However, please note that the prices may change in real-time during the purchasing process due to new product listings or other purchases occurring. To minimize any confusion, we display the final payment amount at the last step of your purchase, so please make sure to check it before finalizing your payment. Thank you in advance for your understanding.
