⭐️
Disappointing — when it worked 🙁
So the developer response, 10 months later, is basically to blame me for using their app on a phone that’s not powerful enough - without putting that requirement in the “Works on this iPhone” section here.
It still says Requires iOS 15 and iPhone SE 1st Gen.
Response from developer
Hello Katy Three, Apologies for the delay in replying but thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with the Bug Hunt app. Due to the nature of the AR technology the device used does need to be above a certain specification. It has been optimised for Apple officially supported devices running iOS 16 and later (see iPhone models compatible with iOS 16 – Apple Support (UK). However the app should still work on devices from iPhone 8 and iPad 2017 onwards as long as they are running iOS 15 or above. Lack of phone memory can also affect the performance of the app. We are committed to improving our app and ensuring it works smoothly for everyone. We appreciate your feedback and your patience and hope the updates we have implemented will resolve any issues you experienced. If you need any further support feel free to email us on feedback@aardman.com
Couldn’t get it working
Response from developer
Hello NickyNoodles1, Apologies for the delay in replying but thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with the Bug Hunt app. We thoroughly test all our apps before they are made public and we had some excellent feedback from other locations. Due to the nature of the AR technology, the device used does need to be above a certain specification. It has been optimised for Apple officially supported devices running iOS 16 and later (see iPhone models compatible with iOS 16 – Apple Support (UK). However the app should still work on devices from iPhone 8 and iPad 2017 onwards as long as they are running iOS 15 or above. We are committed to improving our app and ensuring it works smoothly for everyone. We appreciate your feedback and your patience and hope the updates we have implemented will resolve any issues you experienced. If you need any further support feel free to email us on feedback@aardman.com
Sweet app
Response from developer
Hello Simonotone, Thank you for taking the time to review Bug Hunt. Since this trail completed last summer and we have made some fixes and tweaks to enhance and optimise the app. We've also added a little demo that can tried when you're not at a Trail Location. Hopefully next time you use it will be even better!
Poor - unless you have a new phone and good signal
Response from developer
Hello Bananabarry, Apologies for the delay in replying but thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with the Bug Hunt app. Since this trail completed last summer and we have made some fixes and tweaks to enhance and optimise the app. However due to the nature of the AR technology the device used does need to be above a certain specification. It has been optimised for Apple officially supported devices running iOS 16 and later (see iPhone models compatible with iOS 16 – Apple Support (UK). However the app should still work on devices from iPhone 8 and iPad 2017 onwards as long as they are running iOS 15 or above. We are committed to improving our app and ensuring it works smoothly for everyone. We appreciate your feedback and your patience and hope the updates we have implemented will resolve any issues you experienced. If you need any further support feel free to email us on feedback@aardman.com
Pointless
Response from developer
Hello Frickaholic88, Apologies for the delay in replying but thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with the app. It sounds as though the camera was ready to scan a marker that you should have found on the trail. We are releasing an update for use this summer that should ensure the app is clear and easy to use. We are committed to improving our app and ensuring it works smoothly for everyone. We appreciate your feedback and your patience and hope the updates we have implemented will resolve any issues you experienced. If you need any further support feel free to email us on feedback@aardman.com
Doesn’t work
Response from developer
Hello Jamesbrkr, Apologies for the delay in replying but thank you for taking the time to share your feedback. Due to the nature of the AR technology the device used does need to above a certain specification. It has been optimised for Apple officially supported devices running iOS 16 and later (see iPhone models compatible with iOS 16 – Apple Support (UK). However the app should still work on devices from iPhone 8 and iPad 2017 onwards as long as they are running iOS 15 or above. We are committed to improving our app and ensuring it works smoothly for everyone. We appreciate your feedback and your patience and hope the updates we have implemented will resolve any issues you experienced. If you need any further support feel free to email us on feedback@aardman.com
Seems pointless
Response from developer
Hello spt111, Apologies for the delay in replying but thank you for taking the time to share your feedback. Our goal is to provide an enjoyable and seamless experience for all users. We're sorry to hear that you experienced issues with the app. It sounds as though the camera was ready to scan a marker that you should have found on the trail. We are releasing an update for use this summer that should ensure the app is clear and easy to use. We are committed to improving our app and ensuring it works smoothly for everyone. We appreciate your feedback and your patience and hope the updates we have implemented will resolve any issues you experienced. If you need any further support feel free to email us on feedback@aardman.com
Not even sure what it’s meant to do
Response from developer
Hello Charly2306, Apologies for the delay in replying but thank you for taking the time to share your feedback. Since this trail completed last summer and we have made some fixes and tweaks to enhance and optimise the app. We've also added a little demo that can tried when you're not at a Trail Location so you can get to grips with it. We are committed to improving our app and ensuring it works smoothly for everyone. We appreciate your feedback and your patience and hope the updates we have implemented will resolve any issues you experienced. If you need any further support feel free to email us on feedback@aardman.com
Rubbish
Response from developer
Hello, Apologies for the delay in replying but thank you for taking the time to share your feedback. Since this trail completed last summer and we have made some fixes and tweaks to enhance and optimise the app. We've also added a little demo that can tried when you're not at a Trail Location so you can get to grips with it. We are committed to improving our app and ensuring it works smoothly for everyone. We appreciate your feedback and your patience and hope the updates we have implemented will resolve any issues you experienced. If you need any further support feel free to email us on feedback@aardman.com
