Good Concept - zero support for operators
This is obviously a good concept as it removes the need for manual locks/keys. Everything worked fine…. until it didn’t!! And no one at the installation site seems to have access to any support from Sensorberg , which is obviously very important when choosing a new entrant in something critical such as access control. I’ve now been unable to access my space for 5 days and the installation site clearly have no idea how to resolve the issue. Their focus on getting a sceeenshot of the error is diversionary because they don’t seem to have any access to support. Random requests to logout/ delete the app, change the password and re-register are just time-wasting steps without backup. I’ve resorted to researching Sensorberg support online myself which is ludicrous but what is available is weak, badly drafted and raises more questions than solutions.
Overall, a good concept and shows innovation but based on my personal experience of what a site operator has as a fallback support network (zero), I would steer clear. It takes months and years to build loyalty but an issue such as being locked out of your space for 5+days can kill it in an instant.
Summary: Avoid or at the very least negotiate very detailed SLA’s for tech issues and support
Overall, a good concept and shows innovation but based on my personal experience of what a site operator has as a fallback support network (zero), I would steer clear. It takes months and years to build loyalty but an issue such as being locked out of your space for 5+days can kill it in an instant.
Summary: Avoid or at the very least negotiate very detailed SLA’s for tech issues and support
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