App works less than 10% of the time
The app simply won’t let me log in. The only time it *might* log me in is right after I reset my password — which I have to do through the browser first. On mobile, the browser won’t show me my transactions; I can only see them through the app. Yet I can almost never log into the app, and I spend a ridiculous amount of time messing around with changing my password to even try to get in for it to not even work 9 times out of 10. Ridiculously frustrating. I tried to contact customer service and they were zero help and didn’t even understand what I was trying to explain about all of this. I will probably end up canceling this card because it’s not worth the hassle, honestly.
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App useless now
App is useless after update. I can’t see one of my accounts after the update to manage it or make payments. I followed the advice of their CSRs to try to view the account and it did not work. App was mediocre at best before and now it is sheer garbage. I cannot access the account through the app or their website. If you try to call to get help with access, their automated system hangs up on you as soon as you select the option. It's like they're trying to trigger a situation so they can slap late charges on the account. They also offer no email or online way to contact support.
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User friendly design
I’ve been with them for about a year now, 2 different cards. I haven’t run into any problems of any kind. And now, the improvements to the app make things so easy! I love being able to switch between the cards without having to log in again. The app is easy to read and navigate. Great improvements this year!
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Response from developer
Hi cdonitzen! We are so pleased to hear your feedback. Stay tuned in the future for new updates such as improved login capability. The team is hard at work.