ERMA - Virginia 811

April 2, 2024

We made a small update on how ERMA displays canceled tickets

February 27, 2024

We are excited to introduce a powerful new feature in this update that enhances the way companies manage Locate Requests! With the latest release, modifications are designed to streamline ticket management for excavators and organization admins. Here's what you can expect: Efficient Ticket Updates and Remarks: Excavators have the ability to update and remark existing tickets before their expiration date. Under Ticket Details, simply click on the action menu icon on the ticket header. Here's how it works: Update: The Update button allows for modifications to existing tickets, with certain restrictions: 1. Tickets of type CNCL or with EMER priority cannot be updated. 2. Updating a ticket generates a new ticket number, with the type indicated as UPDT. 3. Once updated, the original ticket cannot be further modified. Remark: The Remark button enables additional comments on a ticket, subject to the following conditions: 1. A ticket cannot be remarked if it has been previously updated. 2. Remarking generates a new ticket number, with the type displayed as RMRK, allowing for subsequent updates. Visibility for Organization Admins: Organization Admins have access to view both Remark and Update tickets that are not assigned to them. These tickets are visible within their respective organization. However, Admins cannot initiate remarking or updating actions on tickets they do not own. ERMA empowers organization admins with efficient ticket management capabilities. Download now to streamline your workflow and enhance collaboration within your organization.

November 28, 2023

New Administrator Functionality for Excavation Companies We are excited to introduce a powerful new feature in this update that enhances the way companies manage Locate Requests! With the latest release, we have introduced an Administrator Function that allows individuals not directly associated with a Locate Request to monitor and track Locate Requests associated with their company. Additionally, those who are directly managing Locate Requests can now grant permissions for others within their company to access and view the status of Locate Requests. Key Features: 1. Administrator Functionality: Company administrators, who may not have their email addresses or phone numbers directly linked to Locate Requests, can now oversee and monitor Locate Requests submitted on behalf of their company. 2. Streamlined Collaboration: Those directly responsible for Locate Requests can effortlessly grant access to other team members within the company, facilitating improved collaboration and real-time visibility into the status of excavation projects. How it Works: 1. For Administrators: Administrators can log in using their company credentials and access a dedicated dashboard. From here, they can view a comprehensive list of all Locate Requests associated with their company, even if their contact details are not directly linked to these requests. This ensures that key stakeholders can stay informed about ongoing excavation projects. 2. For Request Managers: Users who initiate Locate Requests can now easily grant access to colleagues within their organization. This can be done through the app's settings, where they can specify which team members should have viewing privileges for each Locate Request. Benefits: 1. Enhanced Oversight: Company administrators can now have a holistic view of all Locate Requests, improving their ability to oversee and manage excavation projects. 2. Improved Collaboration: Team members can work more efficiently by sharing real-time status updates, reducing the need for manual coordination and communication. 3. Effortless Permissions: Granting access to colleagues is a simple and secure process, ensuring that only authorized individuals can view sensitive project information. Get the Latest Version Now and revolutionize how you manage Locate Requests!

October 3, 2023

Add help text in user registration page

September 28, 2023

* update notification frequency for new tickets * add scroll to top button when viewing tickets

September 22, 2023

Integrate LETS within the app and improve user experience

August 18, 2023