Trek User Reviews

Top reviews

Worst customer service

I have an issue with the app while depositing and the customer service team on whatsapp just leaves you on seen and does not respond! It has been 2 weeks and I STILL have not been refunded or they did not even resolve it yet! Lost all the money!

The app keeps crashing

Overall the app is good and their services are convenient but needs to improve the app and its operations

Be aware! scam ahead!

This guys are the biggest scam in history, they do not respond to any customer queries and simply ignores after leaving them on seen.
If you are planning to use this app then please do your research on NBL. Biggest scam in BD. Its a matter of time when they will shut this down and all your hard earned money is gone!
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Requires to input too much sensitive info

Requires to input too much sensitive info. Such as bank details, cheque book leaf snap, tax return blabla which I don't like to share. No KYC policy would’ve been better.

worst face verification

worst face verification, fixed this problem. Lol

Response from developer

Thank you for your feedback. We understand your concerns with the face detection feature. Please know it is designed to enhance your security. We are continuously working to improve its functionality and appreciate your patience as we make these enhancements.

Revolutionary app for Bangladesh!

Delighted to see the responsiveness and features of the app. This is definitely a much needed app for Bangladesh. Hope this app will bring about big positive changes in the industry.

Response from developer

Thank you so much for your encouraging feedback! We're thrilled to hear that you appreciate our app. Your support is invaluable as we continue our mission to transform the stock market in Bangladesh. Rest assured, we are committed to consistently delivering excellent service and enhancing your trading experience. Thanks again for being a part of our community!

Customer care

I really appreciate the trek team customer support. Made the experience way better. Opening a BO account is fast and UI is great. But customer care is top notch. Thank you team.

Response from developer

Thank you so much for your encouraging feedback! We're thrilled to hear that you appreciate our app. Your support is invaluable as we continue our mission to transform the stock market in Bangladesh. Rest assured, we are committed to consistently delivering excellent service and enhancing your trading experience. Thanks again for being a part of our community!

Great App

Thanks Trek team for making trading seems easy.

Response from developer

Thank you so much for your encouraging feedback! We're thrilled to hear that you appreciate our app. Your support is invaluable as we continue our mission to transform the stock market in Bangladesh. Rest assured, we are committed to consistently delivering excellent service and enhancing your trading experience. Thanks again for being a part of our community!

Scam

They are just trying to scam you

Response from developer

We're concerned to hear you feel this way and would like to understand your concerns better. Trek is powered by NBL Securities Limited, a reputable brokerage house with over 10 years of experience in the industry. Furthermore, we are fully approved by both the Bangladesh Securities and Exchange Commission (BSEC) and the Dhaka Stock Exchange (DSE), adhering to strict regulatory standards to ensure our users' safety and security. For more detailed information about our services and credentials, we invite you to visit our website at https://trek.com.bd.

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