Prime Sports User Reviews

Prime Sports - Ohio

Out The Gate Inc.

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Caveman App

This app needs to shut down and start over. Not even worth trying. Nothing works. Can’t even make a deposit

Nah bruh 2

a month ago

Response from developer

Appreciate the feedback on this! We're developing and adjusting on a daily basis. If you run into issues please utilize our customer support team who will do everything they can to resolve the issues you are experiencing.

Slow

The app is slow and sometime don’t show anything when click cashier option

Vijuguru

a month ago

Response from developer

Appreciate the feedback Vijuguru! We're constantly working on the performance of the app. We see updates almost on a daily basis at this point and any issues with the cashier are of high priority. If you run into an issue in the future, please don't hesitate to reach out to our customer support team who can assist or report a bug as needed.

Changed my review

Customer service helped me out and changed things for me and made it a better experience. So my 1 star went up to 4. Only 4 because you can’t find player props on this book

carlw722

a month ago

Response from developer

Hi, we're sorry your experience with our platform did not meet expectations. Our bonus structure is always changing based on the feedback we receive from our customers. We are looking to update this promotion so it is more user-friendly. Hope you are willing to give us another shot in the future.

STAY AWAY

I made the mistake of depositing here thinking I could use another bonus but it’s a scam. No other sportsbook is deceiving like these guys (which explains why they are only in New Jersey and Ohio) if you deposit even $100 and click 25% bonus next thing you know they are wanting you to play $1000 worth of sports bets before even cashing out. Immediate bad experience all the customer service does is send a link to terms and conditions. They like to hide behind that and think it’s okay. Well it’s not okay, stay away. Don’t get sucked in with the bonus or low vig

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carlw722

2 months ago

Response from developer

Awful UI, cannot use this app until it’s improved

I really appreciate what this sportsbook is trying to be, but they definitely need to put some time and effort into the functionality of the app. This app is so poorly run that I have no choice but to stop using it. How functionality is not the first priority of this book is beyond me, no one wants prime points btw we want a book that works !!! It doesn’t matter how good your lines are if you cannot figure out how to get the app to work, I will happily pay the -110 juice to another book where isn’t borderline impossible to use the book. Figure it out or you’ll end up like superbook or Tipico.

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Dabzerith

2 months ago

Response from developer

Hi, thanks for your feedback and I'm sorry your experience with the app wasn't perfect. We're constantly working to update the app with features and improvements from customer feedback, and I've taken note of your issues to discuss with our technology partners. Thank you.

Worst Sportsbook in Ohio

After going through all the usual first time user steps, my account was suspended because they decided AFTER I DEPOSITED MONEY that they needed more information. Back and forth with them for weeks over this. New user bonus is weak and there is a high rollover before you can even cash out winnings. Spend your money elsewhere.

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user78551

3 months ago

Response from developer

We're very sorry you've had a bad experience with our service. If you'd like to contact customer support to discuss why this happened and give any direct feedback then we'd really appreciate it, and hopefully Prime Sports can earn your trust back.

Awful

Have to use Xpoint Verify for location check on pc. Never recognizes location so this Sportsbook is completely useless on pc. Also when you launch Xpoint verify on pc, the software runs your cpu usage to 100% and crashes your system, it’s unbelievable. Not sure what this app is doing to my computer but it shouldn’t have to use my entire CPU to check my location on a high end gaming pc. App is also terrible. Live odds don’t update in real time. Been limited at every Sportsbook in Ohio but can’t even bet here because it will not recognize my location, it’s the only one that has this problem. Not sure why anyone would bet here even if they could.

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Unbelievable82

3 months ago

Response from developer

Hello and thanks for your feedback. I'm so sorry that our location service isn't working well for you. If you'd like to contact support to help resolve the issue we're always available at support@primesports.com. In the mean time I've contacted our technology partners to work with them to try and improve the experience! I hope we can earn your trust as a member in the future.

Scam

Signed up because they had a 25% bonus of your initial deposit in free bets. Deposited $200 in there to try it out. Hit a 3 leg parlay and my account was at at $894. Tried to withdrawal some of it and they wouldn’t let me. Was told that since I opted into the bonus, I had a 5x rollover before I could withdrawal any money!! I didn’t even use the bonus bet and they wanted me to 5x my initial deposit before I can take any of my own money out!!! Scam!! Scam!! Scam!! Stay away people. If you do decide to open an account somehow, don’t opt into the initial deposit bonus and end up like me.

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SVee83

6 months ago

Response from developer

I'm very sorry you had a problem with your bonus. We aim to make the rules as transparent and clear as possible. If there's anything we can do to earn back your trust as member of Prime please reach out to support and let us know. Thank you.

Good but needs work

I really appreciate what this sportsbook is trying to be, but they definitely need to put some time and effort into the functionality of the app. No Face ID and no ability to turn off 2FA (yes there is an option and settings but it does nothing)? Requiring I relog in order to see my deposits? It is truly insane that this has not addressed for this long. If you want to attract new customers, please make improvements to the app itself, we already know how good the odds are but sometimes we need more than that to make the switch !!!

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Dabzerith

7 months ago

Response from developer

Literally the worst Sportsbook in Ohio

No exaggerating this is THE WORST Sportsbook I’ve used.I deposited money and they told me I need to make another deposit to withdraw my money. How does that make any sense please don’t get this app I don’t know how they are even in business.

banksla

8 months ago

Response from developer

I'm sorry you had a bad experience with our service. If you'd like to contact customer support we would be happy to talk through why this situation happened and take any feedback you have. I hope we can earn your trust in the near future.