I doinloaded this but after a bunch of walking it diddent change the number of steps and for some reason it knows how much you walked befor you do unload it!
Was supposed to get a certificate at end of each city didn’t receive any also in the advertising it shows a person holding a medal that’s not true also your city is in color that’s it :0(
I don’t get it. Nice idea poor execution. Maybe the paid plan has more but if I am not impressed with this why would I hand over money?
This app does NOT provide a virtual tour while walking, so is not what I signed up for. The app does NOT provide ability to cancel as stated in the advertisement. I want a refund and cannot figure out how to request one! Walk away from this app (pun intended.)
Developer Response
Hello Sally,
Thank you for taking the time to reach out to us, and we are sorry to hear that Walk2 did not meet your expectations. This type of feedback is very useful for further app development, and we'd love to hear more about your experience.
Along with hearing your feedback, we'd like to help you regarding your refund request. Please email us at hello@joinwalk2.com, and we will promptly assist you.
Warm regards,
Walk2 teamI thought this was airplayed on the tv so you could see the scenery and the sites and that there would be sound telling about the sites. This just counts the steps. I’d like a refund.
Developer Response
Hi there. Thank you for your feedback about the app, and we are very sorry to hear that it did not meet your expectations. Please reach out to us via email at hello@joinwalk2.com, and our support team will assist you with your refund request. Thank you and we're looking forward to assisting you. I am so disappointed in this app!! I thought there would be more interaction with the app and where I was on the route from one place to the other! Also, the steps lag way behind and that is so frustrating!! You should have your own step counter so that the distance and step count would be accurate! I would like to have a refund!!
Patricia G Meeks
Developer Response
Dear Patricia,
We're truly sorry to hear that our app did not meet your expectations and that you've experienced frustration with the step count feature. Our aim is always to provide an engaging and accurate tracking experience, and we regret any inconvenience you've encountered.
Please know that our app is designed to sync with the iPhone's Health app to ensure accuracy in step counting, as it relies on the comprehensive data collected by your device. This means that updates in step count within our app are dependent on when the Health app pushes this data to us. We understand how important real-time tracking is to our users and appreciate your feedback on this matter.
Given your concerns and dissatisfaction, we want to help make this right. Could you please contact us directly at hello@joinwalk2.com? We'd like to look into your experience further and assist you with your refund request. Providing us with an opportunity to address your concerns directly will also give us valuable insights into how we can improve our app for all users.I bought the app 12/7/23. The app link disappeared and I couldn’t find it in App Store. Payment went through with no phone listed on statement to access them. I thought I lost money to a scam. I saw it advertised again on FB and put a warning review there that # 1: I paid for it and lost any contact with provider to access app. No way to contact them.#2: My card was charged as shown on my statement with no product for it.
The app developer contacted me and finally sent me the link to download the app. I read the fine print and replied I wanted a refund. Now it’s too late because they finally contacted me too late to get my refund.
At least I was able to get them to stop the automated re-charge at the end of the year.
Don’t do it. In my opinion it’s either a scam or an extremely poorly run business.
Developer Response
We are truly sorry to hear about the confusion and frustration you've experienced with our app. It is never our intention for our customers to feel misled or to face difficulties in accessing or using our services. We understand how important it is to have reliable and accessible customer support, especially when it comes to financial transactions and the use of our products.
We want to make this right and assist you further in resolving any outstanding issues you have with our app, including your request for a refund or any other concerns you might have. Your feedback is invaluable to us in improving our services and ensuring our customers' satisfaction.
Please reach out to us directly at hello@joinwalk2.com with the details of your purchase and any correspondence you've had with us so far. This will enable us to quickly look into your case and take the necessary steps to address your concerns promptly.I paid $53.99 and that’s not considered pro? When I tap to get info on the landmark a just reached, I get an ad to upgrade to pro. All this app does is count steps. I have better apps that do that for free.
Developer Response
We sincerely apologize for any confusion or inconvenience you've experienced. It sounds like there may have been a misunderstanding regarding your subscription, and we're here to make things right.
Could you please reach out to us directly at hello@joinwalk2.com with your account details? This will allow us to quickly investigate and resolve any issues with your account, ensuring you have the experience you paid for. We're committed to providing our users with the best possible service and appreciate the opportunity to correct this for you.I do not like this app. It is not what I thought it was going to be. I would like to use the 30 day money back guarantee for a full refund.
Developer Response
Hello there, Thank you for taking the time to share your thoughts with us and we are very sorry to hear that Walk2 did not meet your expectations. We take this kind of feedback seriously and will make sure to share it with the team. Meanwhile, please get in touch with us via email at hello@joinwalk2.com and we will make sure to address any questions you might have.I thought this would be entertaining while I walked. It just gives you small written tidbits of info. Nothing to listen to. Unless I’m missing something. Sorry I bought it.
Developer Response
Hello there,
Thank you for taking the time to share your thoughts with us and we are very sorry to hear that Walk2 did not meet your expectations.
We take this kind of feedback seriously and will make sure to share it with the team. Meanwhile, please get in touch with us via email at hello@joinwalk2.com and we will make sure to address any questions you might have.
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