Very poor customer service. You can only email and then it won’t send
App was downloaded but could not scan the QR code. Said the code data was invalid
Developer Response
Dear SkybirdsDad,
Thank you for your feedback on our authenticator app. We understand your concerns about the use of our app. Please make sure to read the Instructions that is located in the app or contact us via our email support. We constantly strive to improve our service and would appreciate any specific suggestions you might have. Please feel welcome to reach out to us via email.
Best regards, The Authenticator App TeamJust finished downloading The Authy App, and was trying to finish the installation, At the very beginning, I clicked on the symbol in the bottom right, and it went to a page where it is. Saying to scan the QR. code, but there is no QR code to scan. Where is it? I can’t complete the installation without completing this step! Frustrated right in the beginning!
Developer Response
Dear macjiang6651,
Thank you for your feedback on our authenticator app. We understand your concerns about the use of our app. Please make sure to read the Instructions that is located in the app or contact us via our email support. We constantly strive to improve our service and would appreciate any specific suggestions you might have. Please feel welcome to reach out to us via email.
Best regards, The Authenticator App TeamThe ap is useless. Emailed them twice and no response.
Developer Response
Dear S3bud,
Thank you for your feedback on our authenticator app. We understand your concerns about the use of our app. Please make sure to read the Instructions that is located in the app or contact us via our email support. We constantly strive to improve our service and would appreciate any specific suggestions you might have. Please feel welcome to reach out to us via email.
Best regards, The Authenticator App TeamI downloaded for my Gemini account and still can not access. No QR code sent to phone or email.
Developer Response
Dear Cryptopher,
Thank you for your feedback on our "The Authy App" app. We understand your concerns about the use of our app. Please make sure to read the Instructions that is located in the app or contact us via our email support. We constantly strive to improve our service and would appreciate any specific suggestions you might have. Please feel welcome to reach out to us via email.
Best regards,
The Authy App Team
tntitan21
SkybirdsDad
macjiang6651
S3bud
Cryptopher 21