TrueCore FCU Banking App User Reviews

TrueCore FCU Banking App

TrueCore Federal Credit Union

Finance

Reviews Summary

Positive highlights

🆕

This app hasRefreshing new layout

🧭

This app hasCustomizable layouts

🤖

This app hasInteractive chat feature

📊

This app hasSpend analysis

🔒

This app hasSecure with 2 logins for small businesses

🚀

This app hasFaster and more efficient than previous app

Negative highlights

🤯

This app hasConfusing to use compared to previous app

📱

This app hasIncompatible with iPad OS 15.8

💰

This app hasLack of overdraft protection leading to penalties

🔄

This app hasIssues with app updates and not being able to update

Top reviews

Most RecentHighest RatedLowest Rated

check deposit

Absolutely love being able to deposit checks with out coming in

BJRein

3 months ago

Response from developer

Hi BJ. So glad to be able to offer this wonderful convenience for you! Thank you for your membership.

Confusing

This app combines all of our accounts. The previous app was much easier to use.

fuzzyohio

6 months ago

Response from developer

Hello fuzzyohio. The new app is customizable for your preferred viewing. Our Contact Center reps would be glad to help you organize your app. They can be reached at 740-345-6608.

I pad OS update needed

Could you please allow the app to run on the iPad so 15.8?
I pad air 2’s that still work and have a ton of memory can’t update to 16. So now I can’t use the mobile app! Apple said it is up to the app developer to make this decision.

Meanmommy11

8 months ago

Response from developer

Good morning. We’re sorry, but it’s a requirement of our partner at Banno/Jack Henry to have a minimum version of iOS 16 to use our mobile app. It’s important for us to use the most up-to-date software to protect our members’ data. If you have further questions regarding the mobile app, please email bannosupport@truecore.org. Thank you.

New online ap

To be honest the previous online banking ap was much better. The new ap is pretty terrible. Also, probably going to close all of our accounts at some point because you offer zero overdraft protection. We’ve literally been penalized for overdrafts when pending items have gone through late or a store or account was behind on filing their charges and paperwork. 29$ for every item is a fricking joke. Especially when in every case there’s been sufficient funds in our savings accounts to cover the cost of what was over drafted in the first place. Pretty dissatisfied with our experience since bringing our families accounts to the credit union I had been using exclusively for more than 7 years now.

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—————8

8 months ago

Response from developer

We’re sorry that you don’t prefer the new app. Hopefully you’ll grow to love it. We do have options available for overdraft protection. We hope to keep your membership, so please don’t hesitate to reach out to our Vice President of Member Service at 740-788-3545 to discuss those options.

Upgrade

The new app looks refreshing, and has a better layout. Much appreciated

noahpape

8 months ago

Response from developer

We're so glad you like it, Noah! Thank you for the wonderful review, and thank you for your membership.

Liked the old layout better

As the title says. This looks like KEMBA financial, not as intuitive as it appears

ASBOHIO6

9 months ago

Response from developer

Good morning. We’re sorry that you don’t prefer the new app. Hopefully you’ll grow to love it and the new features it offers. Don’t hesitate to reach out if we can be of assistance with more convenient ways to use the app. Thank you for your membership.

TrueCore app

My wife and I attended the free workshop. Josh, the instructor, was very helpful. He answered all of our many questions, even after the workshop had ended. One app feature we especially like is the ability to add out-of-state travel plans to our Visa card. It saves us a phone call to TC before we leave on a trip.

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PDK1002

9 months ago

Response from developer

We're happy to help, and so glad you like the added features in the new app. Thank you for your membership.

Will not update

I’ve used the app for many years with no issues but for some reason it keeps telling me to update the app and sends me to the App Store but then it does not give me the option to update. It’s inconvenient and irritating. I just want to update the app but it’s hard when I’m not giving the option. Please fix the issues.

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~*Jewls*~

9 months ago

Response from developer

Hi Jewls. Make sure you're going to the new app, which has a white background, and then delete the old app with the blue background. Try that, and if you're still running into problems, don't hesitate to call - we're always here to help. 740-345-6608

Updated App

It’s a very nice upgrade from the previous version. More bells and whistles. A couple quirks, but the staff was very helpful.

Goatgosgr

9 months ago

Response from developer

We're happy to help. Thank you for your membership.

Great Modern app

Very simple and functional layout. Has some very nice features including customized layouts, cd renewal, interactive chat and spend analysis. Although the old app TrueCore had was useful, they’ve outdone themselves with this upgrade that boosts them into a more modern look.

The main advantage is that no matter what device you log into, it looks exactly the same. There does seem to be some new roll out struggles but in all was a great decision. Proud to be a member of a credit union that makes these technological advances.

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Jaltop