Too expansive and bad customer service
Response from developer
We sincerely apologize for any confusion caused and appreciate your feedback. We currently offer a one-month free trial, and no charges will be incurred if you cancel during the trial period. Please note that the trial period details are clearly stated at registration. However, we deeply regret any inconvenience this may have caused. As we are unable to identify your account based on this review, we kindly ask that you contact our Customer Support team for further assistance. Including the reference number below will help ensure a smoother support process. Reference Number: 0007 Steps to Contact Support 1. Tap the icon on the bottom right of the home screen. 2. Tap “Help.” 3. Tap “Inquiry History.” 4. Tap “Create a New Inquiry.” We are continuously working to improve our services and appreciate your patience.
Double the price of the Japanese version
Response from developer
Thank you for your review. We apologize if the pricing didn't meet your expectations. Our monthly fee of 199 USD reflects unlimited one-on-one lessons with native Japanese speakers. Currently, we offer a one-month free trial for unlimited lessons. For any further feedback or inquiries, please contact us via the provided form. To expedite support, please include reference number: 0001. ＜Steps to Contact Us＞ 1.Tap the icon in the bottom right corner of the home screen. 2.Select "Help." 3.Tap on "inquiry history." 4.Choose "New inquiry."
