Once you pay don’t expect much
They keep emailing to fill out base index when I did already. Once you pay support is not responsive even when it says SLA is 2 hours.
Spend your money on better experiences!
Inactive Customer Support
It’s been over a week and I haven’t heard back from ANY channels of communication. Additionally, I’ve received more automated emails asking me to download the app (I have, and I’m already logged in), which made me feel as though they as a company don’t truly prioritize customers and our experiences.
A shame, I was really looking forward to the opportunities this system could have potentially provided. I hope they respond to my emails soon, and if they do, I’ll be sure to come back and update this review.
Response from developer
Hi Ritika! Appreciate this feedback - we reply to all texts, emails, and phone calls in the order we receive them. We sincerely apologize on any delay in response; you're right, technical issues shouldn't be why your Base experience is negatively impacted. Our member base is critically important, and we will work much harder at making sure our members feel heard and responded to faster. Thank you so much for your patience!
Meet interesting people over dinner
Not worth the money - don’t bother
When I promptly informed Jasmine that I wouldn’t be available at 7 PM due to the original 8 PM timing, she quickly blamed me, suggesting I was in a different time zone. After confirming that I wasn’t, she immediately mentioned that they had already paid for dinner and couldn’t offer a full refund, even before I had a chance to discuss possible alternatives.
Given the lack of accountability and the unwillingness to address the situation, I decided to cancel my membership immediately. I hope this feedback encourages the club to improve its communication and customer service.
Response from developer
Hi TPhotoN! Appreciate this feedback - truly. The time zone issue was very much an unfortunate issue that caused frustration and confusion. Based on your and other members' feedback, we've resolved that particular issue, so thank you for letting us know (both in the moment and now). We're adding even more improvements in the near future! Our app does localize based on the members' current time zone, so we wanted to confirm that wasn't the core issue. But we do apologize that our encounter was fraught - that wasn't our intention and that was definitely a miss on our part. Thank you for giving Base a chance and should you ever want to give us another one, feel free to reach out. Hopefully you come back to a club that has massively improved from your first experience.
