This game is fun and I would keep playing, but it appears if you can’t clear a level and don’t have enough coins to buy some helps, the only way to move on is to buy more coins, etc. No option to earn them any other way; like a side challenge or watching an ad. Tried at least two dozen times to clear a level and it’s just not doable without extra help options, but not enough coins to buy them. And I refuse to be forced to keep paying for the game.
This game is cash-driven and money motivated—as evidenced by needing to clear 3-4 sales screens every time you open the app—even before getting in to play. Great games have secondary options to earn coins or additional chances to get through a tough level—even watching an ad to do so. But not this game. It’s buy or give up.
So, I’m giving up and deleting the game—even though I already paid for the no-ad option. Rip off. Popular game concept, so I’ve already found 4 other screw-type games. Won’t miss this one.
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Developer Response
Hello there,
We completely understand your frustration. 🙁 However, although there are levels categorized as hard and very hard, we ensure that each level is certainly beatable without the need for boosters or purchasing gold.
If you have additional thoughts or need assistance, we’re here to help. Reach out anytime! 👋🏼
Sincerely,
RollicI paid to have the game be ad free, but if you want to make any kind of gold revenue you have to watch the ads. It is a pay (real money) to win game, but you don’t “win”anything, just go to the next level. Hard levels payout the same gold as regular levels. Once you get to a certain point the puzzles repeat themselves. Once you get to a high level it becomes impossible to beat a hard level without paying real money to have extras (extra holes, toolbox, or hammers) in order to beat the level. Some hard levels will require all three to beat it especially if you want to maintain certain streaks. Other side competitions in the game don’t payoff as it often requires extra purchases so you can win against others, which is then of course costing you more than the prize package. My cities stopped being able to build. It froze on Canada for weeks, finally unlocked only to be able to build 2 new cities, then locked again. All in all it’s fun for about a month of play. Customer service is unreachable to resolve the cities issue. Someone else mentioned about the extra hole not being usable and I too find that frustrating.
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Developer Response
Hey there! Thank you for reaching out to us.
We understand the frustrations you're experiencing regarding the ads and gameplay challenges. Regarding the ads, we understand your concern and are actively working to optimize ad frequency to enhance your gameplay experience. Your feedback is important to us, and we'll do our best to ensure balanced ads.
In terms of the game’s progression, particularly with the difficulty of hard levels and the need for additional tools like extra holes or toolboxes, we will relay this to the development team. Your comments about the repeating puzzles and balancing of streaks and rewards in side competitions are valuable, and we’ll make sure this feedback is taken into account.
As for the issue with the cities not progressing—specifically being stuck in Canada—this is something we are actively working to resolve. If you haven’t already, please ensure your game is updated to the latest version, as we release patches to address issues like these.
We sincerely apologize for the inconvenience you've experienced, and we assure you that your feedback is being taken seriously.
Sincerely,
RollicThe game is fun and challenging but some colors are really difficult to tell apart from each other. The yellow and orange both look like a light orange to me. I end up losing levels because I accidentally selected the orange screws instead of yellow ones. I think the last screw causing you to instantly lose and have to restart the level is kind of silly, they should just allow us to undo the last screw for free and carry on the level from there. Sometimes I make an honest mistake in picking a screw, sometimes because I can't tell apart the yellow from orange screws. If they made these colors more distinguishable and fixed the "last screw" mechanic from restarting the entire level then I would rate 5 stars.
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Developer Response
Hello there,
Thank you for sharing your feedback. We understand your concern.
Currently we don't offer any color mode but your suggestion is valuable, and we will forward it to the relevant teams to address this issue.
If you have any further concerns or need assistance, please don’t hesitate to contact us. 👋🏼
Sincerely,
RollicI used to like this game but there are definite bugs that are about to make me delete it. I do not have the paid version. As you progress, you get to a point where you need the extra cases or the assistance to continue. So I click to watch the ad. Over a minute later and a half later, I’m able to close the ad yet I’m still in the pop up screen telling me to watch the ad to get the reward! Seriously? I just did! Even if I paid for ad free, it doesn’t include the extra cases or any freebies! You have to continuously purchase those! Sometimes I’ll watch two ads in a row and still have the same issue! The Royal Match ad seems to be the one with the consistent issue. I can’t just exit and reopen the app or it will completely restart my puzzle. Please fix this or I’m going to delete the app.
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Developer Response
Hello there,
We’re sorry to hear your negative experience. 🙁 We’ll consider your comments carefully as we work on improving the game. Your comments will be taken into consideration for future updates with related teams!
If you have more insights, please don’t hesitate to contact us, and thank you for the inputs! 👋🏼
Sincerely,
RollicSo I paid for this to be ad free. Can be fun. But at the same time it’s a bit frustrating. Your last hole to place the screw is not your last free spot. Even if I can make a move once I fill in the last space, it already tells me that I’ve lost when I could have gone to the next toolbox. I find this extremely frustrating which in turn makes me not want to play. I mean if I ever had this game in front of me and not on a phone app, the very last empty space would be used for another pet/screw but that’s not what this app does. Anyway, please fix it. It works sometimes, like maybe 30 percent of the time, but the other 70 percent it says you lose when you shouldn’t.
Also, for some reason today I keep getting ads even though I paid for the ad free version! I keep clicking the restore purchase and it’s not working. 😡 Refund please!
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Developer Response
Hello there,
Thank you for reaching out! The situation you mentioned is actually a game mechanic that is designed to add strategic challenge, rather than a mistake.
We appreciate your input as it helps us improve. If you have any questions, please feel free to reach out! 👋🏼
Sincerely,
RollicGame is fun, easy to understand, and simple enough. Ideally though, this game wouldn’t have lives at all. But since it does, the least it can do is give us a proper chance each life. The second your spaces are full, it’s game over. So you can’t actually use all the spaces provided. The way the game should work- is if after you filled the spaces, you can’t make any more moves. Not that the second a screw goes in the last space, it’s automatically game over. It just doesn’t make sense. I had a level where I could have beat it, if they just let me put the screw after the spaces were filled.
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Developer Response
Hello there,
We’re sorry to hear your negative experience. 🙁 Thank you for reaching out! The situation you mentioned is actually a game mechanic that is designed to add strategic challenge, rather than a mistake. We’ll consider your comments carefully as we work on improving the game. Your comments will be taken into consideration for future updates with related teams!
If you have more insights, please don’t hesitate to contact us, and thank you for the inputs! 👋🏼
Sincerely,
Rollic…but I’m seeing some major issues that will likely keep me from continuing to play it. One is the dreaded last screw hole that automatically makes you fail a level that you probably didn’t need to fail. It’s pointless to add that last screw hole if it’s not going to be usable. You should only fail a level if all of your screw holes are full and you try to add another.
The other is the option to gain 10 coins and proceed after a level OR watch an ad to get more coins or bonus stuff. The first day I played the game, it worked as it was shown. Not once did I have to watch an ad to just collect the 10 coins. When I played it today, I got an ad after every single level even when I was selecting the 10 coin no-ad version. Annoying and unnecessary.
I understand that developers have to make money somehow, but making everything so expensive and so ad-heavy that it’s unusable is not the way to gain long term customers. If I like a game, I’ll be loyal to it for YEARS. I will spend real money. But there has to be a good give and take, which this game doesn’t have. I also have no desire to do timed levels, so it’s probably good I’m bowing out now before I reach those.
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Developer Response
Hello there,
Thank you for reaching out and sharing your feedback with us. The situation you mentioned regarding extra move is actually a game mechanic that is designed to add strategic challenge, rather than a mistake. We understand your concerns and always actively doing our best to optimize our game for a better experience. We’ll consider your comments carefully as we work on improving the game. Your comments will be taken into consideration for future updates with related teams!
We appreciate your input as it helps us improve. If you have any questions, please feel free to reach out! 👋🏼
Sincerely,
RollicI am having the same issues as some of the others.
While I enjoy this game, there are several issues:
1. It forces me to fail even if I have a screw hole open which often times I can beat the level or at least empty more screws from the “save bar” right after I fill it.
2. The rate of return for the coins for finishing each game vs what is costs to get the “power ups” is heinous. I get it. You make money off of pushing people towards making purchases on the app. However, you’ll lose money in customer base if you make it practically unattainable to advance without having to spend money…
3. Sometimes if I am trying to click to the next screen to make it go a little faster, it will count that as a move… maybe that can be solved with me being more patient.
Overall, the game is fun and I actually use it to help my brain power down to go to sleep. But the fact that I can’t beat the next level because it keeps kicking me out unfairly has made me delete the game altogether. At the very least, make the cost of the power ups more proportionate to the winning of the game. At least then I would be more tempted to spend my money if I needed just a little bit more coins or one power up to finish a level.
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Developer Response
Hello there,
Thank you for reaching out! The first situation you mentioned is actually a game mechanic that is designed to add strategic challenge, rather than a mistake. As for the in game prices and the third concern, your insights are vital for us and we appreciate your comments and will share them with our development team for future updates.
We appreciate your input as it helps us improve. If you have any questions, please feel free to reach out! 👋🏼
Sincerely,
RollicI love the game I play it just about everyday, BUT the thing that makes me want to delete it every time is the fact that the boost items that are at the bottom of the screen when you’re trying to beat a level are soooo expensive!! I spin that ad wheel that gives you prizes and I get such a small amount of money that I can do nothing with! It’s 225 for extra holes I don’t know to me that just seems like a lot especially when you have to get those boost for all hard levels!! Currently on 172 and I can’t get past it because I either need extra holes or there’s a panel blocking the color I need. If they could be cheaper that would be so helpful
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Developer Response
Hello Bcrodriguez9,
We’re sorry to hear you’re struggling with the level 172. Trying with various strategies or tactics can significantly boost your chances of overcoming that level. If you continue to face challenges, contact us via in-game so that we could help you.
Moreover, although there are levels categorized as hard and very hard, we ensure that each level is certainly beatable without the need for boosters or purchasing gold.
Lastly, your feedback is very critical for us and we'll definitely escalate your thoughts regarding prices to related teams for further optimizing gameplay.
If you have additional thoughts or need assistance, we’re here to help. Reach out anytime! 👋🏼
Sincerely,
RollicThey make the levels impossible and frustrating to the point where you feel like you have to pay to finish the level. And then the next level is just as impossible. Pretty much forcing you to pay to even be able to get to the next level. It is a scam. And I have reached out to their customer service and I did not receive any refund or viable assistance. Their ads are totally deceiving with regard to the difficulty of the game. Again, this is a scam to frustrate you and take your money.
Time runs out on lives when you’re in the middle of a level, when not a timed level
When you “win” x time of “free” lives, if you’re in the middle of a level, and the free life time runs out, it kicks you out of the level
When you are playing with x amount of free lives, the time to earn extra lives isn’t running in the background so you can earn lives while playing
When level is not a hard level, it takes too many tries to figure it out and (see above) earning extra lives takes too long or is impractical
Purchases don’t show up
Scams you into spending money when you’re close to winning a level
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Developer Response
Hello JoseChrista,
We completely understand your frustration. 🙁 However, although there are levels categorized as hard and very hard, we ensure that each level is certainly and completely beatable without the need for boosters or purchasing gold.
If you have additional thoughts or need assistance, we’re here to help. Reach out anytime!
Sincerely,
Rollic
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come on customer service
@bcrodriguez9
JoseChrista
