Helpful.
Not finding information within your own documents
Response from developer
Thank you for trying out Chunk. We'd love to help you with your issue. There could be a few reasons you maybe having issues get answers returned about your stored notes or documents. Making sure your query contains keywords/phrases in the documents you're referring to. Adding tags to documents would help narrow down the search if you've uploaded large amounts of documents. Please refer to our tutorial videos at https://www.chunkapp.com/tutorials or email us at info@chunkapp.com and our support team will help you directly. Thank you again for your honest review and hopefully we can get you using Chunk as you seem to like the premise. Cheers!
Good support
Original:
I was very drawn in by the description of this app, but I've found that in use it doesn't seem to do what it has promised. It does not pull from any of the documents I've added, and continuously gives me responses telling me that it, in fact, cannot reference uploaded documents. Considering that this seems to be the point of the app, this is super disappointing. Tags are super buggy, and I can only add them using my iPhone, not the Mac or the Vision Pro apps. Not that they seem to do anything. Chats are not persistent if you hit reload, so you just lose everything that's been generated.
Response from developer
I'm sorry about your experience. This is not typical and shouldn't have happened. It appears you were trying to upload files with thousands of pages in a single file. While Chunk can handle entire novels (hundreds of pages), documents with over 500 pages may have some performance issues. Particularly documents with thousands of pages. For better performance perhaps break the document into smaller parts and use the same tag for each while using the 'Large' Chunk size. Hopefully this fixes your issues, and sorry about any confusion or misunderstandings.
So helpful!
Confusing and inaccurate
Response from developer
I'm sorry about your experience. This is not typical and shouldn't have happened. It appears you were trying to upload files with thousands of pages in a single file. While Chunk can handle entire novels (hundreds of pages), documents with over 500 pages may have some performance issues. Particularly documents with thousands of pages. For better performance perhaps break the document into smaller parts and use the same tag for each while using the 'Large' Chunk size. Hopefully this fixes your issues, and sorry about any confusion or misunderstandings.
