Will not hook up to WiFi
All three apps and can’t get any to work! They have always been problematic.
Never used a worse app
But not even sure I can say used in the title because the app is totally unusable. All the other reviews are spot on accurate it says if someone said let’s make an app that won’t work for anybody zero user experience zero user design connectivity fails. I rue the day that we bought the sauna.
Dysfunctional
Still only can be oriented in landscape. Reset password feature does NOT send link to email (including spam folder). Clunky, not intuitive, outdated.
Would recommend against purchasing sauna until they update this feature so one is actually getting for what they believed they purchased.
Would recommend against purchasing sauna until they update this feature so one is actually getting for what they believed they purchased.
App
This app is awful. User is not able to rotate the screen or enlarge the screen to see characters. Then IF yes IF you get in connecting is another huge issue. Never got my sauna connected. Worthless app
Doesn't work.
Simple as that. It connects by Bluetooth but the app doesn't respond.
This company hates its users
There can be no other explanation other than this company has never used its own application probably outsourced it to a very low cost developer to never been tested. I’ve been trying to use this app for over five years never been fixed user experiences so terrible. You can’t even copy and paste the password into it. It’s absolutely, an example of hating your customers.
Show less
Same non functioning app as before
Clearlight wrote me an email that they would send hardware to try and fix my connectivity issues with the last app. I agreed to their solution and waited… and waited… and waited. Nothing ever showed up.
I contacted them again, and again to ask about the missing solution. Not even a reply back. They just completely ignored my attempts at tracking down the missing equipment.
I the. Saw this app and was hopeful that they didn’t send the equipment due to an update that solved all the previous problems. Again I spent over an hour and never could find the Bluetooth option it says to link with.
This companies customer service is horrible. If you haven’t bought a clearlight yet ask yourself if you mind walking to the unit every time to preheat it. The app does not work. It never worked and clearlight doesn’t care.
I contacted them again, and again to ask about the missing solution. Not even a reply back. They just completely ignored my attempts at tracking down the missing equipment.
I the. Saw this app and was hopeful that they didn’t send the equipment due to an update that solved all the previous problems. Again I spent over an hour and never could find the Bluetooth option it says to link with.
This companies customer service is horrible. If you haven’t bought a clearlight yet ask yourself if you mind walking to the unit every time to preheat it. The app does not work. It never worked and clearlight doesn’t care.
Show less
Impressively Awful
It’s actually remarkable how bad this app is.
It is far and away the worst “smart device” app I have downloaded since such devices arrived earlier this century. It would be comical were it not a component of a larger ~$9k investment. Since it is, however, it’s mostly infuriating, but also worrying that corners were cut in other ways with the final product, which I sit nude in every morning no less. Fingers crossed they fear litigation enough to approach functional safety with more seriousness than they did wireless integration.
The first keyhole into the impending user hellscape is the forced landscape mode, as though it’s a novelty app from 2009, displayed cutely alongside iBeer or perhaps Pocket God on your homescreen.
You cannot see the field you are typing in when logging in. You cannot copy/paste in either of the login fields. Your keychain will not be cued to remember the password for you. The security parameters for password changes, (which you surely will use within the first 24 hours unless “password” is your password), are weak and worrisome.
All of this is a moot point, however, since you cannot actually setup a new sauna and begin to use the app for what is intended (something I cannot begin to imagine). That is unless you go into the advanced settings of your router and manually disable your 5ghz channel…which you actually cannot do on many modern routers (ours for example). You can only hide it, if you’re lucky.
Good news, though, they addressed this issue with an upda—- no this nearly identical app that just slaps “5ghz” onto the end of the name. I stumbled onto this ugly twin with dumb “luck” if you can call it that. Thankfully it fixed everyth— just kidding it doesn’t work either. It relies on Bluetooth for initial connection vs 2.4ghz, and the device is more elusive than Predator on a foggy day when trying to connect.
I’ve chosen to believe that this pair of apps was developed by a lovely blind 15 year old relative of a Jacuzzi™ executive with a passion for coding, who will never have this review read to them. This young, aspiring, fictional developer’s happiness is the only moral justification to the app’s existence.
It is far and away the worst “smart device” app I have downloaded since such devices arrived earlier this century. It would be comical were it not a component of a larger ~$9k investment. Since it is, however, it’s mostly infuriating, but also worrying that corners were cut in other ways with the final product, which I sit nude in every morning no less. Fingers crossed they fear litigation enough to approach functional safety with more seriousness than they did wireless integration.
The first keyhole into the impending user hellscape is the forced landscape mode, as though it’s a novelty app from 2009, displayed cutely alongside iBeer or perhaps Pocket God on your homescreen.
You cannot see the field you are typing in when logging in. You cannot copy/paste in either of the login fields. Your keychain will not be cued to remember the password for you. The security parameters for password changes, (which you surely will use within the first 24 hours unless “password” is your password), are weak and worrisome.
All of this is a moot point, however, since you cannot actually setup a new sauna and begin to use the app for what is intended (something I cannot begin to imagine). That is unless you go into the advanced settings of your router and manually disable your 5ghz channel…which you actually cannot do on many modern routers (ours for example). You can only hide it, if you’re lucky.
Good news, though, they addressed this issue with an upda—- no this nearly identical app that just slaps “5ghz” onto the end of the name. I stumbled onto this ugly twin with dumb “luck” if you can call it that. Thankfully it fixed everyth— just kidding it doesn’t work either. It relies on Bluetooth for initial connection vs 2.4ghz, and the device is more elusive than Predator on a foggy day when trying to connect.
I’ve chosen to believe that this pair of apps was developed by a lovely blind 15 year old relative of a Jacuzzi™ executive with a passion for coding, who will never have this review read to them. This young, aspiring, fictional developer’s happiness is the only moral justification to the app’s existence.
Show less
