Never had an issue until recently.
This app WAS great. Never had any issues for the two years I’d been using it. Last week they updated the app and it logged me out; now when I open the app it asks for my email and to send a code. The problem is it never sends the code to my email to log it. I’ve uninstalled the app numerous times but to be met with the same issue time and time again.Averagedude89
Can’t get a confirmation code to log in.
Why is not working at step 1? I don’t have much faith in the app based on this experience1DisapointedGuy
Needs an update for IPad
I downloaded the application for the IPad but the screen is the size of a small iPhone screena.k.a.chilango
I cannot login
I’m the parent and cannot login. Keeps thinking I’m the child I cannot go back to edit the age! There is no customer support to fix this!Polardays
Developer Response
Hi, the GotSport Live app is powered by the GotSport system, so to correct the issue of the parent-child relationship, we would need to make those adjustments in the GotSport system. Our customer support for GotSport Live is the same channel as GotSport. Please go to the following webpage, click on the support button in the bottom left, and submit a support ticket. Our support specialists will gladly assist you. - https://gotsport.zendesk.com/hc/en-usApp on kids phone?
Why do I have to input my kids email and have them download the app? Not liking that.Prcruz
Developer Response
Hi, you do not need to input your child's email or have them download the app. As a parent with a GotSport profile, you can use the same profile credentials to activate your profile and support your team. Once your child reaches the appropriate age, you can add a UserID/Email in their GotSport profile account and then your child will be able to use their email to log into their own profile to follow and support their team. If you have any support questions, please use the following webpage to submit a support ticket. - https://gotsport.zendesk.com/hc/en-usCan’t get a code
When you download the app it has you inter your email so that you get a 6 digit code. However, it takes about 20-30min to get that code and then the code doesn’t even work. I haven’t been impressed with GotSport at all. Don’t get it. There are other free options.glen421
Developer Response
Thanks to the reports from users like yourself, we were able to realize that some inbox providers were not allowing the verification code to go through. We have made adjustments and you should be all set to go and activate your profile. All the best.Can’t log in
Was invited to login and never received the confirmation code I was apparently emailed.gdmop
Developer Response
Thanks to the reports from users like yourself, we were able to realize that some inbox providers were not allowing the verification code to go through. We have made adjustments and you should be all set to go and activate your profile. All the best.
